Travel Insurance Reviews for Nationwide Mutual Insurance Company Prime

The Prime plan allows you to insure a higher trip cost than the Essential plan and also includes higher amounts of coverage to protect your pre-paid non-refundable monetary investment. This plan includes benefits for missed connections and changes in itineraries, along with a pre-existing condition waiver.

To learn more, see the Nationwide Prime product page.

Customers rate the Nationwide Mutual Insurance Company Prime plan
(4.57 out of 5)
based on 251 ratings.
98% of customers would recommend this plan to a friend or a relative.
Prices paid recently for this plan range from $36 to $645 USD.

Showing 41-50 of 121 Reviews

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Filed claim
The trip included a
Nationwide Mutual Insurance Prime
Thankfully I didn't need to use the insurance.
Rhonda D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Nationwide Mutual Insurance Prime
Overall, I was very impressed and please with my experience with TruTravel. I would happily purchase travel insurance through them again in the future.

My family and I had our vacation delayed a full day, due to our transatlantic flight being cancelled. When we returned home, I submitted a claim for prepaid expenses lost (one day of our vacation rental and pre-purchased train tickets) and expenses incurred due to the delay (food costs and replacement train tickets). The cost of our hotel stay was covered by the airline. I had questions several times throughout the claims process, and every time I called TruTravel, the representative I spoke to was kind, helpful, and seemed genuinely interested in assisting me.

Part of our claim - the pre-purchased train tickets - was originally denied because the train company said the tickets could've been changed up until the day before we were to use them. However, because our flight was cancelled after midnight European time, we were not actually able to change them. I could not get proof of exactly what time the flight was cancelled from the airline, so I submitted a re-review to TruTravel explaining the situation (without any additional evidence). They agreed and reimbursed us for the tickets. I was very impressed that TruTravel could look beyond the hard evidence and understand on a logical level why the reasoning behind their initial denial was inaccurate.

My only issue with TruTravel is that I wish they would've communicated better about when they made their decision on the claim and what it was. I found out because I reached out to them - otherwise, I think I would've had to wait for the claim check in the mail. I did ask, in the re-review, that they contact me via e-mail with their decision, and that's exactly what they did, so I do appreciate them honoring that request.
Lori M. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Prime
Although I had no problems I was nice to have the peace of mind.
Daniel A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Nationwide Mutual Insurance Prime
Great experience - both with the InsureMyTrip ease of comparing options and purchase, and then with my TruTravel insurance and claims. We did need to make a claim on Trip Delay. At the time of the event the customer service line I called provided excellent information, and promptly forwarded additional follow up information and claims forms that I needed. Following my trip, the claims process and payment went smoothly. Very satisfied with the overall experience.
Andrew S. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
Nationwide Mutual Insurance Prime
We were satisfied with the coverage and price. Since we did not have a claim, it is impossible to say if the policy was all we thought it was
Leon A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Nationwide Mutual Insurance Prime
The plan is great but I was disappointed that coverage for my prescription glasses was not included.....someone stepped on them on the plane and broke them. I think they should be included in the coverage. Other than that, I was very satisfied with the great customer service representative that took excellent care of me. I would not hesitate to use your company again.
Maria P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Prime
This is the second time I have used insuremytrip.com. I haven't had to file a claim either time, but I would use them again because they provide the most comprehensive services for what they charge. I feel that if I ever did have a problem on a trip, insuremytrip.com would be able to resolve my complaint efficiently.
Alice B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Nationwide Mutual Insurance Prime
The claim process was S-L-O-W -- it took nearly 8 weeks (and a couple phone calls) from initial contact to getting the actual check. For a small baggage delay claim, it seemed extremely long and I would encourage them to improve their service levels and timing. Because of the delays and follow-up I had to keep doing, I would think twice before purchasing their policy again. In the end, they did come through though.
William P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Prime
We always take travel insurance and we preferred using InsureMyTrip, because we get exactly the coverage that we want at the price that we want. The representatives were helpful, friendly and very knowledgeable. We always recommend InsureMyTrip to friends.
Robert K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Prime
Fortunately we did not have to use the plan but felt the plan would have covered all problems if necessary. This is the second time we have chosen this plan. We also encouraged our daughter to buy the same plan when she traveled to Ireland this summer.
Mary L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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