Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
Arch RoamRight
Preferred
I feel totally cheated. We purchased the "Cancel For Any Reason" plan because our daughter's work situation was so uncertain that there was possibility that she might not make to the trip up to the last minute. It turns out that plan has a "fine print" that a cancellation must be made 48 hours before the scheduled departure, which was never brought to my attention while I was considering purchasing it. As a result we missed the "48 hours" window and we did not get a coverage at all. If it requires two days advance notice, it is not really a "cancel for any reason" plan. Additionally this critical requirement should have been printed large and clear on up of the policy, the notice email and the insurance certificate, instead of hidden amoung the sea of words and have people miss it easily.
When I called RoamRight to report that my daughter did not get on the plane, the customer service representative apparently was not aware of this requirement either. She suggested that this was not a problem, and I would be reimbursed of the 75% of cost.
In short this was a terrible experience. I will find a way to post this to a larger audience so that others don't make the same mistake as i did.
When I called RoamRight to report that my daughter did not get on the plane, the customer service representative apparently was not aware of this requirement either. She suggested that this was not a problem, and I would be reimbursed of the 75% of cost.
In short this was a terrible experience. I will find a way to post this to a larger audience so that others don't make the same mistake as i did.
Crystal C. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Arch RoamRight
Essential
Trip insurance can really only be reviewed if it’s used. And since I didn’t use the insurance it’s impossible to say how good the coverage or customer service was.
Deborah F. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
Very reasonable price considering I bought it last minute!!!
Maureen T. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
This is the second time we have used insuremytrip.com; however, first time with RoamRight. The customer service representative that we utilized was outstanding, and furnished information about what the various parts of the policies covered. I wish I remembered her name! We were so impressed by her knowledge and customer service that we referred our friends, specifically, to her. Of course the true test of how good the insurance is, occurs when you have a claim. Thankfully, we have not needed to file a claim (knock on wood!)
Harry M. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
Totally satisfied, especially with customer service to help me get the best policy at the best price. Enthusiastically recommend Insure My Trip.
Andrew S. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
While I did not need to file a claim, I felt confident that you would
provide medical coverage in the event that I needed it.
Have already recommended you to friends.
Thank you.
provide medical coverage in the event that I needed it.
Have already recommended you to friends.
Thank you.
Eileen H. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
Our claim for a missed airline connection was processed very efficiently and was completed within 9 days.
We followed the RoamRight letter which listed the documentation they required to properly review and process our claim. We also attached additional documentation, then grouped and listed all the documents to make it easier for the claim processor to find all the requested information.
My hats off to Roam Right and especially to the claim processor. Very good and very efficient job.
We followed the RoamRight letter which listed the documentation they required to properly review and process our claim. We also attached additional documentation, then grouped and listed all the documents to make it easier for the claim processor to find all the requested information.
My hats off to Roam Right and especially to the claim processor. Very good and very efficient job.
Marvin A. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Vicki Zidwick
Arch RoamRight
Thank you for your review. And thank you for taking the time to make our claims processor's job a bit easier. We truly appreciate it. We hope you keep us in mind when it's time to plan your next trip.
Regards,
The RoamRight TeamJul 14,2017
The trip included a
tour
Arch RoamRight
Preferred
It's difficult to write a meaningful review of it, as I didn't have to file a claim. And that's where the rubber hits the road for any insurance. But I must say I was treated carefully and well by the people I dealt with online, and especially when I had to change my coverage before the trip started. They made it easy for me.
Sara M. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for your review. We are rather confident that you would have been satisfied with the claims process as well. We are happy your trip went well, and we look forward to protecting your next one!May 31,2017
The trip included a
tour
Arch RoamRight
Preferred
It meant so much that we had peace of mind in case something happened and our trip didn't go as planned!
Edith P. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to leave a review. We appreciate your business and hope you'll choose RoamRight again the next time you travel.
Regards,
The RoamRight TeamAug 15,2016
Arch RoamRight
Preferred
I liked the quick response. My initial claim was processed incorrectly but was promptly corrected when I pointed this out.
Jean P. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Thank you for taking the time to leave a review.
The criteria for Cancel for Any Reason coverage is displayed on page three of the policy document – available for your viewing on InsureMyTrip prior to purchasing -- as well as linked to the Cancel for Any Reason coverage description on the InsureMyTrip purchase page. Your claim was adjusted according to the terms of your policy.
We are a little perplexed by the account of your call in which one of our representatives may have provided you with contradictory information regarding the 48 hour Cancel for Any Reason cancellation period. Our representatives have been trained on the policy coverages. If you have any additional details regarding this phone call – who you spoke to or when you called – we will be more than happy to investigate further.
If you have any other questions, please feel free to contact us at 855-762-6252.
Regards,
The RoamRight Team