Travel Insurance Reviews for RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rate RoamRight plans
(4.62 out of 5)
based on 354 ratings.
98% of customers would recommend these plans to a friend or a relative.
We have 3 RoamRight plans available. Prices paid recently for these plans range from $15 to $396 USD.

Showing 9 Reviews

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Filed claim
The trip included a
RoamRight Essential
The plan offered the coverage I wanted at a very affordable rate.
Joanne D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
RoamRight Preferred
I thought the price was very reasonable, with great coverage. The customer service representative was knowledgeable and nice to speak with. I will be using InsureMyTrip the next time I travel.
Cheri M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Preferred
Quite dissatisfied with the overall experience with RoamRight. My trip to Cabo San Lucas was canceled due to Huricane Ordile in September 2014. I immediately contacted RoamRight for assistance. They were extremely inefficient and very poor with follow through on my claim. The claim was processed incorrectly the first time (which took just over 3 weeks; 4.5 weeks to receive the initial reimbursement). When I followed up with our claims adjuster (Chris Edwards) for clarification he said he would need to re-open our claim and investigate further. As an additional three weeks has passed, I followed up again and have received no update at all. The whole experience has been beyond frustrating and RoamRight has been less than helpful. Although I feel that traveler's insurance is necessary I would not recommend Insuremytrip or RoamRight for your insurance needs.
John J. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The following is a statement from RoamRight in regards to your claim:
    Mr. Jeffreys,
    We are sorry to hear you are dissatisfied with our services. When you asked us to review your initial claim, we needed additional documentation to clarify the situation and make an adjusted decision. Your new claim was processed and closed almost two weeks ago, and you should have received payment via US postal service by now. If you have any questions, please contact us at 855-762-6252 or claims@roamright.com.

    Thank you,
    The RoamRight Team
    Nov 21,2014
The trip included a
RoamRight Essential
This plan was very affordable and fit our family needs. We did not need to make a claim but I felt secure knowing that we had coverage.
Carla M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
RoamRight Preferred
The plan provided great "peace of mind" for the trip. No claims needed to be filed which was wonderful. We'd buy again for another trip. Thanks.
Jenny S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
I have used InsureMyTrip for 10 trips in the past 14 years, and have been pleased with the options offered by InsureMyTrip for medical single-trip coverage. I recommend it to others. I particularly like the side-by-side coverage comparisons, and the option to talk by phone with a customer service representative to clarify things and sign up. I recommend this online agency to many many people.
Janet K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
RoamRight Essential
The plan itself was good. The company was not prompt in settling the claim, though they finally settled it completely.
GARLAND M. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
Thankfully, I did not need to use this coverage.
Geri P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Preferred
I didn't end up using my insurance, but it was nice to know that it was there in case I opted out of going on my trip. Thanks Roam Right + InsureMyTrip!
Amy V. would recommend this plan to a friend or relative.
4 of 6 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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