Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
The trip included a
tour
Arch RoamRight
Essential
I didn't go they canceled the trip!
Sandra F. would
recommend this plan to a friend or relative.
Arch RoamRight
Preferred
Good value for the cover we wanted. No claim (like normal) so no comment otherwise.
Debra D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Essential
On the 1st day of our arrival in UK, my NorthFace jacket was lost/stolen while on platform of London subway. When I returned home, I filed a claim with RoamRight for the replacement cost of the jacket (less than $100). I received 1 email saying the claim was filed and requesting proof of trip itinerary, which I furnished immediately. The claims department has been unresponsive since that. After making about a 6 or 7 phone calls, I was told my claims representative no longer worked for RoamRight. I was provided the first name of the claims representative who was now assigned to my claim. I requested to have my call directed to the new claims representative or their voicemail, but was told they cannot receive incoming calls (??). I asked that the claims representative call me, and was promised on 3 separate occasions she would call me. I never received a single call ! A week later, I received an email asking me to provide proof that I filed a report of my loss with my tour company, hotel or police. There was no tour company, and the hotel was not involved. Anyone who even looked at my claim submission would realize that. I again contacted RoamRight and asked to speak to my assigned claims representative or their voicemail once again. I was again told that was not possible. I asked the person taking the calls if the policy had specific language requiring a police report in order to pay claims. Of course, I got not answer or explanation.
I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.
I would not recommend anyone purchase a RoamRight policy.
I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
I have made over a dozen phone calls to claims department, have been lied to 3 times by being promised a return call from my claims representative and just generally ignored. To date (after 2 1/2 months), I have received 2 emails only. It seems the policy of RoamRight is too ignore claims until the policy holders just wear out and give up.
I would not recommend anyone purchase a RoamRight policy.
I have purchased other policies here at insuremytrip.com and had to make a sizable medical treatment claim on one policy. Working with the claims department on that loss (not a RoamRight policy) was straightforward, honest and fairly quick. The experience with RoamRight has been dishonest, evasive, and consisted of misleading communications.
David H. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
-
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to reach out to us.
I have looked into the details of your claim, and you are correct. The level of service and communication you received is not indicative of the quality of service we strive to provide.
We dropped the ball, and we apologize.
Your claim will be reviewed today and you will receive a call from one of our senior claims examiners who will work with you to resolve your claim.
Regards,
The RoamRight Team
Jan 03,2019
The trip included a
cruise
tour
Arch RoamRight
Preferred
Fortunately, we did not need to use the insurance plan. We have never had to use insurance for any of our travels ( all 7 continents) however the peace of mind is important. Expensive, but precautionary. The final leg of this trip was on a cruise ship. In two ports, there were ambulances pulled up to the ship to take off passengers before the rest of the cruise passengers were allowed to depart. Not us, but a reminder of the need for insurance for medical emergencies, if needed.
Miles T. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
We did not have to file a claim, so it is difficult to rate the insurer other than on price & coverage offered. Based on that we were satisfied.
Marcia G. would
recommend this plan to a friend or relative.
Arch RoamRight
Essential
"Mostly satisfied" because we didn't have to file a claim...which is a good thing. Until one really has to exercise the claim process, up until then no one knows how good the insurance really is.
Gary S. would
recommend this plan to a friend or relative.
Arch RoamRight
Elite
On the way back, I encountered road closures due to a snow storm. I called Roam Right to confirm if I would be covered for a hotel stay. I explained that I just landed, was walking off the plane and on my way to customs. The person wanted me to go to a website. I explained again my inability to do so. His response, "All I can do is give you the information. It's up to you to do with it what you want." This is extremely poor customer service in a situation where I needed an immediate response. I asked for a manager and he put me on hold and a manager never came after being on hold for 15 minutes. I finally hung up and had to call Insure My Trip to get an answer to my question. I will never use this insurance company again as I shudder to think of how they will handle my issue if I was in a real emergency situation in a foreign country.
Glinnesa G. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to reach out to us.
After reviewing the call, we agree with you: that is not the level of customer service we strive to meet. We sincerely apologize for any inconvenience this caused you.
Please know that we have addressed this issue to ensure it will not happen again.
While this particular customer service experience was unsatisfactory, please know that this was an outlier, and that we pride ourselves on being one of highest rated travel insurance providers for customer service and claims. We sincerely hope that you give us another chance to prove to you the true high quality of our service.
If you need anything further or have any questions, please do not hesitate to contact us at 855-762-6744 or at [email protected].
Regards,
The RoamRight TeamApr 03,2018
Arch RoamRight
Essential
We took this insurance as we booked our trip a year ago and we had an old dog. WE didn't need to cancel and it worked well for us, gave me great peace of mind.
Thank you
Thank you
Amanda C. would
recommend this plan to a friend or relative.
-
Carol
Thank you very, very much for your 5 star review. However, your RoamRight Essential plan would not have provided reimbursement if you had needed to cancel or interrupt your trip due to sickness, injury or death of a pet. In order to cancel or interrupt your trip for that specific reason, you would have needed to purchase the RoamRight Preferred or Elite plans including Cancel for Any Reason coverage.
Please note that none of our plans provide coverage under Trip Cancellation or Trip Interruption for issues relating to a pet. In the future, you may wish to call Customer Care at (800) 487-4722 to discuss your options for any future trips.Jan 01,2018
Arch RoamRight
Essential
I did not have a claim of any sort, so my review is based only on stated benefits and cost.
Margaret T. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
Easy enough to buy. No claim so it was worth the peace of mind.
As for stars, I only entered them because I was forced to. No claim, no way to rate.
As for stars, I only entered them because I was forced to. No claim, no way to rate.
Randall B. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.
Regards,
The RoamRight TeamAug 28,2017
The Arch RoamRight Essential policy has the following information in the certificate:
"For Baggage and Personal Effects and Baggage Delay:
In case of lost, stolen, damaged, destroyed or delayed Baggage and Personal Effects, You must:
a) take all necessary and reasonable steps to protect, save or recover the property;
b) notify, within 48 hours of the loss in writing, the police, hotel proprietors, ship lines, airlines, railroad, bus, airport or other station authorities, tour operators or group leaders, or any Common Carrier or bailee who has custody of Your property at the time of loss;"
In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.