Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
The trip included a
cruise
tour
Arch RoamRight
Preferred
Plan was priced reasonable. Did not file any claims.
Richard G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Essential
I did not have any claims, So I trust that they would have been homered if I did . I am satisfied with the product.
zane d. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Essential
I would like to see them price cancel for any reason a little more reasonable especially if you get that coverage immediately when you book a cruise .
Martha M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Elite
My only concern was the death in the family part. My grandmother passed in February and I did not go on my trip. I also was not eligible to make a claim. The trip was about 6 weeks after, but there was so much to do (I was her live-in caregiver) that by the time the paperwork was done and arrangements made, I finally had time to grieve and be there for my father (his mother). The only thing that saved me my money was the company the cruise was chartered through. They didn’t refund of course (no refunds for ANY reason) but they did apply my funds to next year’s trip. It would nice if you could look into the death in the family part and amend it, since grieving is a process and a time limit or relation stipulation is hard to decide on who matters most to you in your life.
That being said, your company was very nice and the plan was great, I will be purchasing again for my next vacation. Thank you.
That being said, your company was very nice and the plan was great, I will be purchasing again for my next vacation. Thank you.
danielle l. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Arch RoamRight
Elite
Have gotten trip insurance through you for my last two trips and will use you again next year. Great to have a cost effective plan available.
BRUCE S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
Unfortunately, we had to cancel our trip several months ago for a non-covered reason. Unfortunately, the plan offered no pro-rated return of premium for a trip not taken. Might be a feature that you would wish to add and factor into the pricing.
I have used Insure My Trip for all our travel abroad and in this case Roam Right had the best pricing for the Trip Insurance which was the basis of my purchase.
I have used Insure My Trip for all our travel abroad and in this case Roam Right had the best pricing for the Trip Insurance which was the basis of my purchase.
Frank F. would
recommend this plan to a friend or relative.
-
Kyle
Thank you for providing feedback on this policy.
We are sorry to learn that you had to cancel your trip. We do recommend contacting us at 1-800-487-4722 when planning to purchase a policy. We are open 7 days a week and our licensed representative can help find the best policy for you, based on the travel concerns you may have.
Please feel free to contact us if you have any further questions or concerns.Feb 07,2018
The trip included a
cruise
Arch RoamRight
Preferred
I had to file a claim. The procedure to file was easy enough but it took forever for the check to arrive. Also there was an issue with the check and I'm trying to get re-sent. They have not responded to any emails or communications at all.
Deborah C. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Carol
Thank you for your comments on your claims experience with RoamRight. We do acknowledge that the process took much longer than was reasonable, but we are pleased to hear that you received your check on November 1st.
As our "Unparalleled Customer Service" promised, we assigned an advocate to your claim. The advocate immediately contacted RoamRight claims department who advised that the amount of your refund was correct as the claim was filed using the Cancel for Any Reason clause which reimbursed you for 75% for your prepaid non-refundable travel expenses.
Regarding the issue with the check being made out in the wrong name, it was unfortunate that your request to make the check payable to another party was received after the check was issued on September 21, 2017. RoamRight did put a stop payment on that check and issued another check in the correct name. We are sorry to hear that the process took an additional 44 days before you received the reissued check.
We hope to hear from you again in the future. Please feel free to call Customer Service at (800) 487-4722 for assistance when quoting and selecting a plan.Nov 01,2017
The trip included a
cruise
Arch RoamRight
Preferred
I took out the insurance because I was doing a cruise to Mexico. We had many problems because of the hurricane in Florida. Lost our flight and hotel reservations. I tried contacting the phone number on the paperwork several times but nobody ever answered. We were on our own.
Barbara L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. After you purchased the policy you were emailed a confirmation of coverage. In that email, you were provided with the 24 Hour Emergency Assistance phone numbers. Roam Right has both a toll free number and a number that you can call collect from overseas.
If you have any questions or concerns, please call us at 800-487-4722.Sep 18,2017-
Vicki Zidwick
Arch RoamRight
Thank you for your review.
During travel emergencies, it is best to contact our 24 Hour Emergency Assistance Line which can be found on your confirmation of benefits.
We are sorry to hear you were effected by the hurricanes. If you need to file a claim, you can do so by visiting https://www.roamright.com/claims/how-to-file-a-claim/.
If you have any questions, you can contact our claims department at [email protected] or at 855-762-6252.
Regards,
The RoamRight TeamSep 25,2017
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The trip included a
cruise
Arch RoamRight
Preferred
Did not need to use, so can't really comment on how well the plan works.
Shannon G. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
We are happy to hear your trip went well! Thank you for your review and we look forward to insuring your next trip.
Regards,
The RoamRight TeamApr 06,2017
The trip included a
cruise
tour
Arch RoamRight
Preferred
Excellent communication before and after purchase of the plan.
Joseph K. would
recommend this plan to a friend or relative.
Although it may appear to be expensive, CFAR does reimburse you with a check while most cruise lines provide you only with a voucher for a future trip.