Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
The trip included a
cruise
tour
Arch RoamRight
Preferred
Plan was priced reasonable. Did not file any claims.
Richard G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Elite
My only concern was the death in the family part. My grandmother passed in February and I did not go on my trip. I also was not eligible to make a claim. The trip was about 6 weeks after, but there was so much to do (I was her live-in caregiver) that by the time the paperwork was done and arrangements made, I finally had time to grieve and be there for my father (his mother). The only thing that saved me my money was the company the cruise was chartered through. They didn’t refund of course (no refunds for ANY reason) but they did apply my funds to next year’s trip. It would nice if you could look into the death in the family part and amend it, since grieving is a process and a time limit or relation stipulation is hard to decide on who matters most to you in your life.
That being said, your company was very nice and the plan was great, I will be purchasing again for my next vacation. Thank you.
That being said, your company was very nice and the plan was great, I will be purchasing again for my next vacation. Thank you.
danielle l. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Arch RoamRight
Preferred
Fortunately did not have to use so I can not really speak from experience. But the coverage was what I wanted if needed as the price better than elsewhere to btain
Carol M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
Unfortunately, we had to cancel our trip several months ago for a non-covered reason. Unfortunately, the plan offered no pro-rated return of premium for a trip not taken. Might be a feature that you would wish to add and factor into the pricing.
I have used Insure My Trip for all our travel abroad and in this case Roam Right had the best pricing for the Trip Insurance which was the basis of my purchase.
I have used Insure My Trip for all our travel abroad and in this case Roam Right had the best pricing for the Trip Insurance which was the basis of my purchase.
Frank F. would
recommend this plan to a friend or relative.
-
Kyle
Thank you for providing feedback on this policy.
We are sorry to learn that you had to cancel your trip. We do recommend contacting us at 1-800-487-4722 when planning to purchase a policy. We are open 7 days a week and our licensed representative can help find the best policy for you, based on the travel concerns you may have.
Please feel free to contact us if you have any further questions or concerns.Feb 07,2018
The trip included a
tour
Arch RoamRight
Preferred
We didn't need the coverage but the peace of mind knowing it's there if you did was worth every penny.
Bessie F. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for your review. We hope you keep us in mind when it's time to plan your next trip.
Regards,
The RoamRight TeamOct 18,2017
The trip included a
tour
Arch RoamRight
Preferred
Tried to claim due to Hurricane Harvey but the coverage was worse than useless. I was told by customer service there 2 very strict reasons for claiming during a hurricane for which we did not qualify. Never mind that we couldn't get to the airport. Won't be purchasing from them again.
ANDREW T. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with your policy. Hurricane Harvey was obviously a very disruptive and damaging storm. As a travel insurance comparison website, we offer a wide range of plans which cover Hurricane warnings and mandatory evacuations at the destination, and other inclement weather related concerns. In the future, please call us at 800-487-4822 prior to purchasing a policy so that we can assist you in selecting a policy that best suits your needs.Sep 18,2017-
Vicki Zidwick
Arch RoamRight
Thank you for reaching out to us.
We are sorry to hear you were affected by Hurricane Harvey. Our thoughts are with you and the city of Houston during the recovery.
Here at RoamRight, we cannot find any record of communication between you and our customer service or claims teams.
Regardless, like all other travel insurance providers, our claims examiners cannot administer claims decisions over the phone. In order to receive an official claims decision, a claim needs to be filed.
We encourage you to file a claim so that we can review your situation. Information on how to file a claim can be found here: https://www.roamright.com/claims/how-to-file-a-claim/
If you have any further questions, you can contact the claims department at [email protected] or by phone at 855-762-6252.
Regards,
The RoamRight Team
Sep 21,2017
-
The trip included a
tour
Arch RoamRight
Preferred
Fortunately, we experienced no problems on our trip so I have no first hand knowledge of processing a claim. I trust we would have been treated fairly per terms of the policy if something did occur. We will purchase again for our next trip.
Thomas K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
Excellent communication before and after purchase of the plan.
Joseph K. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
I can not honestly review this product as we fortunately did not need to use it on the vacation.
AMIR K. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
I have used RoamRight for several trips, have not had to use it, but am pleased with having it. I will use again.
Robert D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Vicki Zidwick
Arch RoamRight
Thank you for being a loyal RoamRight customer! We're glad your trip went smoothly. Feel free to share your experience with your friends and family.
-The RoamRight TeamJun 22,2016
Regards,
The RoamRight Team