Travel Insurance Reviews for RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rate RoamRight plans
(4.61 out of 5)
based on 357 ratings.
98% of customers would recommend these plans to a friend or a relative.
We have 3 RoamRight plans available. Prices paid recently for these plans range from $15 to $396 USD.

Showing 31-40 of 144 Reviews

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Filed claim
RoamRight Preferred
I am a doctor and have to deal with insurance companies every day that don't want to pay. You have renewed my faith in insurance companies.
JEFFREY L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Preferred
Since I didn't need to access the benefits, I can't comment on that aspect. But the cost was much less than the plan offered by the cruise line with the same or better coverages.
John C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Preferred
Quite dissatisfied with the overall experience with RoamRight. My trip to Cabo San Lucas was canceled due to Huricane Ordile in September 2014. I immediately contacted RoamRight for assistance. They were extremely inefficient and very poor with follow through on my claim. The claim was processed incorrectly the first time (which took just over 3 weeks; 4.5 weeks to receive the initial reimbursement). When I followed up with our claims adjuster (Chris Edwards) for clarification he said he would need to re-open our claim and investigate further. As an additional three weeks has passed, I followed up again and have received no update at all. The whole experience has been beyond frustrating and RoamRight has been less than helpful. Although I feel that traveler's insurance is necessary I would not recommend Insuremytrip or RoamRight for your insurance needs.
John J. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The following is a statement from RoamRight in regards to your claim:
    Mr. Jeffreys,
    We are sorry to hear you are dissatisfied with our services. When you asked us to review your initial claim, we needed additional documentation to clarify the situation and make an adjusted decision. Your new claim was processed and closed almost two weeks ago, and you should have received payment via US postal service by now. If you have any questions, please contact us at 855-762-6252 or claims@roamright.com.

    Thank you,
    The RoamRight Team
    Nov 21,2014
RoamRight Essential
It eases your mind to know that you are insured when you plan a trip. Thankfully, we did not have to file any claims but having the reassurance that it is available is great.
Kathie S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
RoamRight Preferred
Thank goodness we didn't have to use it but if we had we were confident that all we needed was covered.
Phyllis A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Preferred
After many extensive overseas trips, this was the first one where we had a claim. In India, foggy weather canceled a flight, which caused us to travel to another town in order to fly to New Delhi to catch our tour. We missed our first night in a hotel in New Delhi as a result, and Roam Right covered all these expenses. We had to keep our receipts to prove our claim, but we were issued checks in a timely manner. We were impressed with Roam Right.
Kenneth M. would recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Essential
Very poor claims handling - first response to a claim submission denied payment for a $100 claim without any explanation as to why claim was denied. Pay a bit more and go with a company that does not have such a narrow, ill-defined interpretation/definition of an "accident."
John R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
RoamRight Preferred
I bought insurance for my trip and thankfully did not have to use the benefits. I was glad to have coverage and peace of mind that should I run into trouble I would be insured.
Melissa P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Essential
This plan was very affordable and fit our family needs. We did not need to make a claim but I felt secure knowing that we had coverage.
Carla M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
RoamRight Essential
I was traveling with two children ( and they can get sick at any minute) I decided to insure the trip. The cost of the flights were expensive.
Tobi M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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