Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
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The trip included a
tour
Arch RoamRight
Essential
Horrible & Rude Insurance Company..
DO NOT USE!! Where do I begin with this horrible company as well as awful customer service?!?! We had planned a trip in June 2022, to Belize. Bought, what we thought, was good travel insurance. On the day of our vacation (6 hours before our flight), Delta airlines, canceled our trip TWICE. Resulting in us NOT able to make it to our destination. Sadden, we (4 of us) came back home. immediately contacted the insurance company and they told me to file a claim. So I did…6 long months later, we were told our claim was denied, because "they do not cover flight cancellations"! We have waited
so long on this horrible insurance company that now we are NOT able to even get our money back through our credit card company. So now we are out of a vacation and the money...$4000 for the resort in Belize is all we were asking for. If I could give Arch RoamRight zero stars I would. My advice to anyone out there looking for a good travel insurance…..DO NOT PURCHASE ARCH ROAMRIGHT!! They will take your money, string you along and be very rude to you in the process.
DO NOT USE!! Where do I begin with this horrible company as well as awful customer service?!?! We had planned a trip in June 2022, to Belize. Bought, what we thought, was good travel insurance. On the day of our vacation (6 hours before our flight), Delta airlines, canceled our trip TWICE. Resulting in us NOT able to make it to our destination. Sadden, we (4 of us) came back home. immediately contacted the insurance company and they told me to file a claim. So I did…6 long months later, we were told our claim was denied, because "they do not cover flight cancellations"! We have waited
so long on this horrible insurance company that now we are NOT able to even get our money back through our credit card company. So now we are out of a vacation and the money...$4000 for the resort in Belize is all we were asking for. If I could give Arch RoamRight zero stars I would. My advice to anyone out there looking for a good travel insurance…..DO NOT PURCHASE ARCH ROAMRIGHT!! They will take your money, string you along and be very rude to you in the process.
Felicia C. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Preferred
Very impressed! Tested positive for covid for return to the US. Filed claim. No questions. Was paid within two weeks of return. Paid for expenses for the hotel and flights without problem. Would highly recommend. First time filing a claim for travel insurance and couldnt be easier.
Ramon Y. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
tour
Arch RoamRight
Preferred
I will NEVER use them again. Unfortunately I have a couple trips booked and already purchased, but going forward I will not abs I belong to a travel FB page if over 5000 folks; I will advise them not to as well. My flight home from Dubai was cancelled. Emirates said, “ go back to your hotel and try tomorrow”. She said Emirates does not pay for new tickets or hotel and food charges because it’s not their fault and my insurance will cover. That’s ridiculous and also I had to work next day so I insisted they book me on the Dubai to NYC (My Boston flight cancelled along with 2 others due to 5G and they grounded their Boeing’s). They did, but said I would have to book my own NYC to Boston flight. Arch just denied my small claim of $159 stating flight cancelled not for covered reason. How ridiculous. What is the point of insurance. Whose fault is it for plane cancelling? Why do I get penalized for that. If I could not leave that day, who would have paid my tacos to hotel food and 2 nights hotel (apparently the flight resumed 2 days later not 1). I need insurance that will cover those kinds of things
Donna Marie F. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Preferred
Plan was priced reasonable. Did not file any claims.
Richard G. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Essential
I didn't go they canceled the trip!
Sandra F. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
Most of the reviews I've read here seem to mention not having to actually USE their purchased coverage. I am writing as someone who has had to use the coverage and has been fighting a ridiculous fight to get reimbursed. To try and make it brief, I'll just say they have been making me jump through many hoops and that It's been going on for 6 months now. Each time I submit what they ask for, they come back to me with something else I need to send in; all in an effort , I'm sure, to wear me down and have me say the heck with it. This has happened 8 times now, to the point where my travel company told me they never heard of a travel insurance company demanding what they were asking for in order to process a claim payment. After supplying all the information, on a $6,000 claim, for which I paid an additional $1300 for the insurance, they reimbursed me $60 for myself and $60 for my husband. I have now started an appeals process. It has been 4 weeks and I have not heard a thing from them, not even an acknowledgement that they received my email and then again a subsequent email I sent asking for receipt confirmation. I will contact my local consumer advocates and also the state attorney general for assistance. DO NOT PURCHASE TRAVEL INSURANCE from ROAM RIGHT. I CAN'T STRESS THIS ENOUGH!!! That is unless you want to have an excerise in total frustration only to be ripped off in the end anyway. They are crooks.
Kathleen R. would not
recommend this plan to a friend or relative.
5 of
7 people found this review helpful
The trip included a
tour
Arch RoamRight
Preferred
It was so appreciated when you emailed me after the White Island volcano incident if we were ok. We were in the south Island at that point but felt safe knowing you were aware of where we were traveling
linda d. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
Glad I didn’t need it, but felt relieved knowing we had the coverage!
Charlotte A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Essential
We didn't have to file a claim, fortunately, but having done so a couple of years ago we know how good they are. Having that confidence in them makes for a more relaxed trip
martin t. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
We did not need to use the insurance, so no experience with claims, etc. Price was reasonable and we were covered.
Donald M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Thank you for taking the time to leave a review. Your feedback is very important to us. Please see the response provided by Arch RoamRight below:
"Thank you for reaching out to us.
Travel insurance is a named peril insurance, meaning only covered events outlined in the policy are insured. Unfortunately, your circumstance did not meet a covered reason under the policy.
We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 866-889-7409."