I bought the plan months before I took the trip so don't remember too much about the details. Fortunately, I did not have to use it. But one day prior to my trip I thought I might have to cancel because of an eye problem. I contacted the company and the representative emailed me forms to fill out in the event that I needed to cancel.
Norma B. would recommend this plan to a friend or relative.
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Note: This review is for an earlier version of the plan.