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Travel Insurance Reviews Crum & Forster - Travel Insured International

Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.

Learn more about Crum & Forster - Travel Insured International.

Customers who have visited Japan and tour rated C&F Travel Insured International
4.53 out of 5
11
ratings and reviews
90%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
C&F Travel Insured International FlexiPAX
All agents are extremely knowledgeable and helpful. The company is a pleasure to deal with. Would trust them with all my travel insurance needs. They also came through when we had a claim.
Lisa A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
Happily, no need to use the coverage. Would use it again.
Merna V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
I always feel safe with a insurance purchase while traveling
Panchali D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
Fortunately, we didn't need to file a claim for our trip to Okinawa & Mainland Japan. We had a wonderful time especially with the peace of mind the travel insurance plan gave us.
Alan R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
I made a mistake and bought for another trip an insurance plan offered by the vendor, unfortunately had a loss. This was over 60 days ago, still no resolution .
Will stick to you guys!
maria p. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
Two big problems:
- I called twice to clarify if a family member’s illness would be a covered item. I got two completely different answers on the two calls. This directly impacted my decision whether to proceed with our trip or not, so having inconsistent responses is unacceptable.
- On my first call, when I asked if my situation would be covered, the rep said she couldn’t tell me for sure, and the only way to find out is to cancel the trip, submit the claim, and then see if the claim is approved or not. That places the insured in a horrible position of risking thousands of dollars in travel costs if the claim is ultimately not covered.
Lance F. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Mike
    Photo
    Thank you for your feedback. We are sorry to learn that you are dissatisfied with the service you received. We strive to provide a superior level of customer service, including interpretation of travel insurance benefits and exclusions. While we cannot predetermine the outcome of a claim, we aim to provide a clear understanding of what travel insurance is designed to cover.

    C&F Travel Insured International Worldwide Trip Protector Lite has the following number one covered reason to cancel or interrupt your trip:
    "1. Your, Your Family Member’s, Your Traveling Companion’s, Your Traveling Companion’s Family Member, Your Business Partner’s or Your Business Partners Family Member’s death, which occurs before departure on Your Trip;"

    The claims administrator is required to adjudicate claims based on the terms and conditions of the policy. Unfortunately, in no event can a claim be predetermined, as you would be required to provide Proof of Loss to determine appropriate coverage. This plan does not include a Pre-existing Conditions Waiver and in the event of a claim there would be a look back period of 60 days that applies to You or Your Traveling Companion, Business Partner or a Family Member.

    We understand that the claims process can be frustrating and we would be happy to speak with you further about your experience and/or provide any clarification of policy terms and conditions. We do want you and fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Jun 12,2018
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
I really have never used any ins. claim so far. However I will always use your company because it covers soooo many more incidents than what every trip plan offers. Also it is much more affordable than some of the ridiculous prices they ask.
Richard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Plus
Knowing that I was completely covered by cancel for any reason, gave me peace of mind.
Carol L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Trip Protector Lite Expanded
We purchased this same plan for our trip to Peru in October 2013, our planned trip to Japan in May 2014, and for our scheduled trip to Africa in September 2015. Before purchasing this plan for these 3 trips, the only other travel insurance we've ever purchased was the type of insurance offered directly through a large travel supplier - usually through a cruise line. We purchased this particular plan primarily for 2 reasons: because it had financial default coverage, and on all 3 trips listed above, we were/are dealing with travel suppliers we have never used before. More importantly, this plan offers the pre-existing condition waiver. Two months prior to our departure for Japan, I had a situation where a herniated disk in my lower back became much worse (after 31 years of managing with minimal pain that never kept me from doing anything), and I suddenly couldn't hardly walk. Upon having an MRI at my doctor's request, followed by an EMG, it was discovered that my herniated disk had essentially overnight become much, much worse. With this trip requiring not only lengthy flights to Japan and back, plus walking everyday, and long train and bus trips on an almost daily basis, my doctor recommended this trip was just no longer a possibility, and that having surgery was my only option other than living in major pain. I just had back surgery this past week - the week that would have been the second week of our trip to Japan! I'd originally purchased this insurance thinking about an 85 year old mother in ill health, and never thought I would have to cancel a trip due to my own health condition. What a relief to have this coverage! After being reimbursed for all but $300 per ticket from United, and being reimbursed 50% of the travel supplier fee, we were still set to be out nearly $8K if we had not had the travel insurance coverage. As it was, we submitted all paperwork required, documented payments; reimbursements to/from travel supplier and airline, signed form from my doctor/surgeon stating my condition and that surgery was warranted, and credit card statements to verify payments on airline tickets and the travel supplier. Within a week of submitting all paperwork, I received an e-mail from Travel Insured stating my case was under review. Within just a few days, I received another e-mail stating my reimbursement check was in the mail, and just a few days after that, I had the check in my hand. What a complete relief! I would not hesitate to purchase this exact plan from Travel Insured again, and as mentioned, we already have it as our coverage for a trip to Africa in Sept 2016. Now I will not plan any future trips (at least none out of the USA) without having travel insurance coverage, and will most likely go with this same plan. Can't say enough good about Travel Insured Protector Lite Expanded, as this plan provided us with exactly the coverage we needed without paying for coverage we felt we did not need.
Marcia F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
Given we are 68 and 76 in great physical shape, we felt we paid a premium price ( too high) for us as individuals. Our cost combined was over $1,000. We did "buy peace of mind" which, I guess, is incalculable. We had a wonderful 2-week trip to Japan, with mostly elderly, ages 60-80)...no one had need of medical care.
Is there any way to create an insurance plan that will discount for seniors who get a clean bill of health from their physicians, as we take no meds. and have no physical limitations. I have to say Travel Insured rates were the lowest.... I did like having the rates on one site which made shopping easy; also, your phone people were very knowledgeable and helpful.
Claudia L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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