Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
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CFAR is an optional coverage available in some plans. As you found out when you tried to report your claim, your C&F Travel Insured Worldwide Trip Protector did not include CFAR. In order to have that coverage through C&F Travel Insured, you would have had to purchase the C&F Travel Insured Worldwide Trip Protector Plus plan at a higher premium. Generally CFAR increases a policy premium from 45% to 55% depending on the plan.
Unfortunately many travelers purchasing travel insurance believe that Trip Cancellation, which allows you to cancel your trip prior to departure, is synonymous with CFAR. Trip Cancellation, which is available in only Comprehensive Coverage plans, allows you to cancel a trip for a "covered reason" as listed in each plan. These covered reasons may vary between plans and states so it is always best to review those covered reasons. Of course, the number one and two covered reasons in Comprehensive plans are usually the unexpected sickness, accidental injury or death of you, your traveling companion, and family member. However, CFAR would have allowed you to cancel your trip for "other than a covered reason".
We welcome you to call us when quoting for our assistance. We would be very happy to review your options along with the conditions of coverage.