Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector
In attempting to file a complex claim for several flight and port cancelations on a lengthy air/land/sea trip, I found that a.) The online claim software is inadequate to handle multiple issues, and b.) customer service is slow to respond to inquiries and requests other than an automated acknowledgement.
I called for assistance and was summarily dismissed/declined without any review of gathered, supporting documentation. Long cruise. One canceled flight. 4 missed ports (due to weather and port employee strikes), associated inconveniences.
Apparently, inasmuch as I didn't suffer any financial losses (flight replaced, no excursion cost losses incurred, etc.), I was denied. The contract/agreement wording could stand a review and rewrite for improved clarity.
My reading and understanding of the contract differs considerably from that of the insurer. I can find no appeal mechanism.
At least humor me by requesting/reviewing what I prepared but can't be uploaded on the company website. The software isn't programmed to handle concurrent claims.
I called for assistance and was summarily dismissed/declined without any review of gathered, supporting documentation. Long cruise. One canceled flight. 4 missed ports (due to weather and port employee strikes), associated inconveniences.
Apparently, inasmuch as I didn't suffer any financial losses (flight replaced, no excursion cost losses incurred, etc.), I was denied. The contract/agreement wording could stand a review and rewrite for improved clarity.
My reading and understanding of the contract differs considerably from that of the insurer. I can find no appeal mechanism.
At least humor me by requesting/reviewing what I prepared but can't be uploaded on the company website. The software isn't programmed to handle concurrent claims.
Robert R. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector Plus
I didn't have to use the policy but it was nice to know I was covered just in case something happened!
Kristin S. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Once I finally collected on my claim, I was very satisfied. I was fully covered. The problem was, it took 4 months to finally collect. I filed a claim in July. Telephone wait times were totally unacceptable. Once I was literally on hold for 6 1/2 hours. When I finally talked to someone in August, I was told they were working on claims from April. I called again in Sept. and was again told they were working on claims from April. Finally, before I could call again, I got an email that said my claim had been processed. I received exactly what I expected. In the end, I was very glad I bought the insurance.
Barry W. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Easy to find the right plan for our needs and the price was more than reasonable
Steven M. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I’m happy I didn’t need to use the insurance but it was nice to know I had it if I needed it!
Linda R. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
I was happy with the plan until I found out I had to submit and unreasonable amount of paperwork for a small claim. Not worth it!
Marcia H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Took forever to get the claim processed, but it did turn out favorably, so I'm happy now. Not so much a few months ago, when there was zero progress on the claim for a good 6 months.
Richard K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I submitted a claim for a visit to the medical unit by phone and was told I would get an email with instructions and was given a claim number. I waited about 2 weeks and never received an email. I tried calling back customer service 4 to 5 times over the next week waiting on hold for hours. Finally I reached an agent after hours on wait and gave her the claim number. She said no such number existed in their system. She was very polite and said she would take the information again and file a new claim. She waited on the phone while I checked to see if the email she sent me came through and gave me her direct number if I had a problem. I submitted all of the necessary paperwork the following day. I received a check 4 months later the day I was leaving for another cruise that I had insured through a different company.
Paula A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Had to make a claim because of catching covid and quarantine requirements in the country I was staying. The claims process was easy and the agent I spoke to on the phone was very kind and helpful.
It did take a couple months for my claim to be processed and paid due to being unusually busy. This did not bother me and I was told that usually they try to process claims within 30 days and hope to be back to that target by January 2023.
It did take a couple months for my claim to be processed and paid due to being unusually busy. This did not bother me and I was told that usually they try to process claims within 30 days and hope to be back to that target by January 2023.
Scott O. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Although I did not take my trip for just the reasons I purchased the insurance, my airline was kind enough to fully refund my tickets and I did not need to file a claim. However, I was happy to have the insurance as a backup plan and it was worth the price for peace of mind.
Adrienne R. would
recommend this plan to a friend or relative.