Travel Insurance Reviews for Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

Learn more about Travelex.

Customers rate Travelex plans
(4.51 out of 5)
based on 1337 ratings.
98% of customers would recommend these plans to a friend or a relative.
We have 5 Travelex plans available. Prices paid recently for these plans range from $17 to $620 USD.

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Filed claim
Travelex Flight Insure Plus
I'm glad my flights were perfect, no claims.
Elisabeth B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Travelex Travel Select
I am thankful that our trip went well and we did not have to use the insurance! The peace of mind is priceless. My 91 year old father in law had a hospital stay and my 88 year old mother in law fell down the stairs a few days before our departure. Fortunately, both events ended up not being too serious and our trip did not have to be cancelled. But it was a good feeling when these occurred to know that we were covered should we have been prevented from taking our journey!
Kevin R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Travelex Travel Select
The insurance covered our travel worries but we didn't realize it didn't help with our rental. We had a slight issue with the rental, unrelated to InsureMyTrip. I contacted the insurance to check on our options and see if we were covered. We were not, but the agent I spoke with was very polite and helpful to suggest other avenues in case we need coverage for our incident (we didn't in the end, but were checking into all our options in case we needed it). Overall we are very happy to have the peace of mind that our main travel expenses were covered.
Nathan B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Travelex Travel Basic
It worked just fine. Fortunately did not need it. Thank you.
Roberta S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Travelex Travel Basic
This plan did not require processing the claim through our personal health insurance; thus, we submitted our request for reimbursement of medical expenses incurred on our trip directly to Travelex. Our claim was approved and we eventually received our refund.

During the month that transpired from when I mailed the claim to receipt of a check, I called twice to track status of the claim. I called a week after mailing the paperwork to confirm that it had been received. The claims representative told me that processing would take 3 weeks. I called again at the 3 week mark and was told that a decision would be made by the end of the week. I told the claims representative that I was shopping for travel insurance for two international trips that we plan to make next year and that I was hesitant to use Travelex again due to the extended processing time for claims. Her response was "you can do what you want, but claims processing takes 3 weeks." I was quite taken aback at this response, I have worked in Customer Service and I would never put off a customer as she did.

I might use Travelex again if the price is right and the coverage is appropriate for our needs. I will have to prepare myself, however, for less that professional service from the claims department representatives if need arises to contact them.
John B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. One of the great benefits of purchasing a Travelex product is that they offer primary coverage. Primary coverage means that the travel insurance provider will reimburse without requiring the involvement of primary collectible insurance. We are sorry to learn that you were dissatisfied with the customer service you received from the claims department and length of time it took to process the claim. Generally, travel insurance claims can take up to 4 weeks to complete. However, for customers who feel like the claims process is taking an usually long time, InsureMyTrip can assign a customer advocate to attempt to expedite the claim. Our representatives are available 7 days a week by calling 800-487-4722.
    Dec 09,2014
The trip included a
Travelex Travel Select
I never leave home without coverage!
Sandra H. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Travelex Travel Select
Due to an airline strike we did contact Travelex and they were responsive to our questions on what to do in light of the strike that already underway. Fortunately the strike was settled two days before our flight.
Irving C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Travelex Travel Basic
It provides peace of mind to know you are covered for emergency situations.
Daniel C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Unfortunately illness prevented me from taking the trip to Europe. But happily I had Travelex insurance with pre-trip cancellation coverage. Travelex took almost a month to process and pay the claim, but overall I am satisfied with Travelex. This is the second time I've had an overall good experience with them. I will use Travelex again for future trip insurance.
Albert G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Basic
Simply needed medical coverage for a short trip abroad. The Basic Plan did the job nicely, and at a price I liked.
Edward M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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