Travel Insurance Reviews for Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

Learn more about Travelex.

Customers rate Travelex plans
(4.51 out of 5)
based on 1362 ratings and 575 reviews.
98% of customers would recommend these plans to a friend or a relative.
We have 4 Travelex plans available.

Showing 1-10 of 575 Reviews

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Filed claim
Travelex Flight Insure Plus - Flight Only
I was very fortunate that my beneficiary did not have to collect on this, as it was a flight life insurance policy. As always, my preferred airline did a great job of taking me to my destination, and returning me home without any issues.
Terry J. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Travelex Travel Select
What I liked about this policy was it did not have to go through my regular insurance. Gave me a great peace of mind.
Janice F. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
Travelex Travel Select
We needed to file a claim on a prior trip with Travelex, and it was handled really well. From helping us with new flight arrangements, to covering an unexpected delay in the trip for several days. We are very happy with the plan and highly recommend it.
Iris R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
Travelex Travel Basic
The cost was competitive and the plan appears to cover what I needed covered.
Jon P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Travelex Travel Max
Since we did not have a reason to use the plan for any claims I cannot really evaluate the plan except to say that the sign up process was easy and the plan covered all of the situations we were concerned about. We are happy with the service and we will use them again.
Gerald L. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Flight Insure Plus
I'm glad my flights were perfect, no claims.
Elisabeth B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Travelex Travel Select
I am thankful that our trip went well and we did not have to use the insurance! The peace of mind is priceless. My 91 year old father in law had a hospital stay and my 88 year old mother in law fell down the stairs a few days before our departure. Fortunately, both events ended up not being too serious and our trip did not have to be cancelled. But it was a good feeling when these occurred to know that we were covered should we have been prevented from taking our journey!
Kevin R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
Travelex Travel Select
The insurance covered our travel worries but we didn't realize it didn't help with our rental. We had a slight issue with the rental, unrelated to InsureMyTrip. I contacted the insurance to check on our options and see if we were covered. We were not, but the agent I spoke with was very polite and helpful to suggest other avenues in case we need coverage for our incident (we didn't in the end, but were checking into all our options in case we needed it). Overall we are very happy to have the peace of mind that our main travel expenses were covered.
Nathan B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
Travelex Travel Basic
It worked just fine. Fortunately did not need it. Thank you.
Roberta S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Travelex Travel Basic
This plan did not require processing the claim through our personal health insurance; thus, we submitted our request for reimbursement of medical expenses incurred on our trip directly to Travelex. Our claim was approved and we eventually received our refund.

During the month that transpired from when I mailed the claim to receipt of a check, I called twice to track status of the claim. I called a week after mailing the paperwork to confirm that it had been received. The claims representative told me that processing would take 3 weeks. I called again at the 3 week mark and was told that a decision would be made by the end of the week. I told the claims representative that I was shopping for travel insurance for two international trips that we plan to make next year and that I was hesitant to use Travelex again due to the extended processing time for claims. Her response was "you can do what you want, but claims processing takes 3 weeks." I was quite taken aback at this response, I have worked in Customer Service and I would never put off a customer as she did.

I might use Travelex again if the price is right and the coverage is appropriate for our needs. I will have to prepare myself, however, for less that professional service from the claims department representatives if need arises to contact them.
John B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. One of the great benefits of purchasing a Travelex product is that they offer primary coverage. Primary coverage means that the travel insurance provider will reimburse without requiring the involvement of primary collectible insurance. We are sorry to learn that you were dissatisfied with the customer service you received from the claims department and length of time it took to process the claim. Generally, travel insurance claims can take up to 4 weeks to complete. However, for customers who feel like the claims process is taking an usually long time, InsureMyTrip can assign a customer advocate to attempt to expedite the claim. Our representatives are available 7 days a week by calling 800-487-4722.
    Dec 09,2014
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