Travel Insurance Reviews for Travelex

With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.

Learn more about Travelex.

Customers rate Travelex plans
(4.52 out of 5)
based on 1471 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
Travelex Travel Basic
We did not have to use it but it is good to know you have a plan in place. Remember to carry a copy of the plan with you in your travels so you have all the information you should the need arise.
Robert l. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
Travelex Travel Max
Purchase was easy and I was happy that I was able to buy this just the night before traveling. It was a last second decision to travel, but to a developing country so I was really glad to have it!
LUCY I. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Travelex Flight Insure Plus - Flight Only
Smooth as glass. I'm a return customer.
Alan G. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Travelex Flight Insure Plus
I'm more than satisfied. I had a dental problem overseas and they reimbursed me every penny I had spend. Very nice personnel and business to deal with. I will strongly recommended.
Roberto R. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
  • Empty Comment
Travelex Travel Select
Travelex did cover a large amount of our claim and were responsive to requests for clarification. That said, the process was very cumbersome. We filled out pages and pages of paperwork to process the claim, which took months, and then they mailed us a check with no explanation. The process was certainly not easy, nor simple, after experiencing an incredible trauma on vacation.
Robert M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that the large majority of your claim was covered. However, we are sorry to learn that you were dissatisfied with the claims process. Typically, Travelex claims department has a reputation for being fair and prompt. In the future, please reach out to InsureMyTrip and request a customer advocate. Our customer advocates can assist customers with submitting claim documentation, and can attempt to expedite the claims process.
    Mar 18,2015
Travelex Travel Max
Didn't need it, but if I did it was there! Reasonably priced, with many features!
Jeffery V. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travelex Travel Select
Although ultimately I did not need to file a claim, when our travel plans were delayed by the airline and I phoned the insurer with questions, I felt as though the customer care representative was dismissive and curt with me.
Gregory F. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Cindy
    Photo
    We apologize that the customer service you received did not meet your expectations. We have shared your review with Travelex.
    Feb 24,2015
The trip included a
Travelex Travel Max
Travelex Travel plan is helpful in the event of unforseen emergencies during or before travel. Fortunately, my travel was uneventful, but, my family members had to cancel their trip. Hence, the Travelex policy was very helpful in claiming for the panelties charged by the airlines.
Archana S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Travelex Travel Select
Was comforting to know we had travel insurance should we have needed assistance.
Pattie D. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Travelex Travel Select
I was reasonably happy with this plan, and would recommend it to other travelers. Before my trip, the government issued an advisory against traveling to Kenya. I called Travelex, and discovered that they would not cover us if we decided to cancel, since the terrorist attack prompting the advisory did not occur in a city on our itinerary. That is in the policy, so fair enough, I suppose. We ended up taking the trip, and had no problems in Kenya. However, we missed a connection in London due to inclement weather. We had to pay for food, transportation, and 2 nights at an airport hotel. Plus, we had no baggage, so we had to buy clothes. I called Travelex on our return home to initiate the claim. The representative sent me a form and instructions, and I submitted hotel, food , transportation and clothing receipts. Travelex paid for all but the clothing, and only then let us know that we had to make a separate claim for a baggage delay. I filled out the new form, resubmitted all the clothing receipts, and sure enough, we were reimbursed for the money spent. Everything worked out well in the end, so my only gripe was that the process was slow and had to be repeated, because the representative didn't explain that I would need to make two separate claims.
Jennifer P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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