Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
tour
Travelex
Travel Basic
Because of numerous delays by Amtrak we were delayed over 10 hours reaching our interim destination after 1:00 am Sunday morning.We were supposed to continue onto our destination by Metra public transportation but no trains run at that time of day.We called Travelex earlier in the evening and was told by the representative that since this was not a medical emergency and did not involve a distance in excess of 100 miles to call back during regular business hours,Monday through Friday.Downtown Chicago for two seniors in there 70's toting two suitcases each is not safe and a 47 mile taxi or Lyft at that time or any time is not cheap..... We feel this is one more case of insurance thats great until you try to use it .....enough said.
Linda K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Travelex
Flight Insure
since the plane did not crash my loved one did not receive cash to compensate my financial loss. OK
Jerome L. would
recommend this plan to a friend or relative.
Travelex
Travel Select
Good coverage for a reasonable price. Trip went smoothly so I did not use the insurance services. Can't comment on the service. I guess that's a good thing!
Jean Ann R. would
recommend this plan to a friend or relative.
Travelex
Travel Select
Fortunately, I didn't have to file a claim. I did contact them with questions and I had to change a beneficiary after the fact. They were very responsive and handled everything quickly.
Tip: if you have to make any changes, contact InsureMytrip directly...not the carrier. InsureMytrip will handle everything.
They communicate with you very well.
I will use them next time I need travel insurance.
Tip: if you have to make any changes, contact InsureMytrip directly...not the carrier. InsureMytrip will handle everything.
They communicate with you very well.
I will use them next time I need travel insurance.
Stefan B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Travelex
Travel Select
Very good
Kahjuan P. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
I was able to travel with piece of mind, knowing that if a problem arose, I had insurance coverage.
Diane D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Select
This plan gave me peace of mind in case I needed to use it. However, they weren't very good with e-mailing documentation or plan costs. I think the only time I received information about plan cost was over the phone as I was making changes. Also, I could not find a single e-mail with the specific coverages and limits of my plan. I did have a hefty PDF with the general terms and conditions, but nothing outlining my specific coverages.
Raul W. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your information.
Customers would only receive policies on the date of purchase or in response to a request to amend your policy.
We did review the correspondence that you received from Travelex and did find that you received their Confirmation of Coverage and policy certificate when you first purchased the policy. The Confirmation of Coverage was a link at the bottom of the email containing your name, coverage and trip details.
This policy did not change until you called us on May 1st to amend the return date and increase your total trip cost. Once this request was processed, Travelex again sent you a revised policy showing the change in premium and including a revised Confirmation of Coverage.
Although you did not see the documents attached to the emails from Travelex, it should be there if you review your correspondence. If you still need our assistance, please give us a call.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.May 17,2019
Travelex
Flight Insure
Wonderful service. Wishing you the best
Timothy M. would
recommend this plan to a friend or relative.
Travelex
Travel Select
We used InsureMyTrip for our Babymoon as I was unsure how my pregnant wife would feel (in her second trimester) when I had initially bought the plane tickets 5 months prior. It is a good alternative to buying a refundable plane ticket, especially if you buy the Cancel For Any Reason option.
Brian K. would
recommend this plan to a friend or relative.
Travelex
Travel Select
I appreciated that they sent me an email right before my trip started so that I had my policy information and knew what to do if I had a problem.
I didn't need to file a claim so I can't comment on that.
I didn't need to file a claim so I can't comment on that.
Elaine B. would
recommend this plan to a friend or relative.
"Thank you for taking the time to express your concerns on Insuremytrip.com.
Travelex prides ourselves on our exemplary customer service and providing the benefits available to you on the policy purchased. We would like the opportunity to review the phone call made which references to call back later during business hours. Our Travel Assistance Company does assist in situations where there is a delay in transportation. This can be anything from helping to find new transportation to assisting with locating hotels to stay in.
However, we are unable to locate a call to our Customer Solutions Department, or our Claim Administrator from the phone number listed on your policy. We found one call to our travel assistance provider, OnCall International, however it was a bad connection and the call disconnected before the conversation was competed. We have been unable to locate any further calls.
Based on additional communication with you and InsureMyTrip’s review team, we will consider your inquiry closed. We empathize with the unfortunate situation you experienced with the train and the lack of cell phone service.
Our goal is to provide our travelers with the high level of service that they expect. Thank you for your business.
Kind Regards,
Amber"