Travel Insurance Reviews Travelex Travel Basic
Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
The trip included a
cruise
tour
Travelex
Travel Basic
Fortunately we did not need to use our insurance, but it was great knowing we had it if we needed tho.
David P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
Although we did not file a claim, we thought the plan was reasonably priced.
David H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
We almost thought we might have to file a claim because our luggage was lost upon arrival in Paris; however, it was located and delivered to hotel next day.
Close call but always glad for insurance.
Close call but always glad for insurance.
Wilmer K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
We came "this close" to needing the coverage, and were glad it was there as things got worse. Fortunately, things got back on track and we did not have to file a claim.
Mark H. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
We have used insure my trip several times and thankfully have never had to file a claim. We will be using this site to choose travel insurance again for a trip scheduled in July of this year.
The peace of mind is well worth the investment.
The peace of mind is well worth the investment.
Wilmer K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
The best part, for you and us, is we didn't have to file a claim.
Diane C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Travelex
Travel Basic
I satisfied with service,I will go again on May 14,2017 for 7 days.
Tanayuth N. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your 5 star review. Since you have not purchased the policy for the May trip, we have emailed you a quote.Apr 23,2017
The trip included a
cruise
Travelex
Travel Basic
My husband and I both had to visit the doctor on board ship because of illness. After we got home I filed a claim with the insurer and in less than two weeks we received a check for the total amount of our services. Thank you so much for the quick turnaround and for the promptness in taking care of our claim. Highly pleased!!
Richard H. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
Plan differences are somewhat confusing. The most important feature when we travel is repatriation. Airfare is usually recoverable or changeable even when working planning a trip with a tour. Insurance coverage could be for land costs only minimizing the cost of insurance for an expensive trip.
Steven L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
As we all know, the primary goal of any insurance company is not to pay any claim. Therefore policy provisions can be configured to exclude issues which companies know may be more likely to occur. In our recent experience we had a delayed flght due to unavailability of a flight crew for on time departure. This delay caused us to miss our connection for a second flight to meet our cruise ship. This was a situation beyond our countrol
Our airline only had that one flight to the departure destination and their offer was to rebook us for a flight the next day, after the ship had left port. With some research we found another airline that could get us there for the second leg of our planned flight itinerary. We got those tickets and were able to make the ship departure on time.
Our travel insurance refused to accept a claim as any flight delay due to to any reason other than airline personnel strike, weather or mechanical problems was excluded. The crew unavailability caused delay was excluded. If the pilot had dropped dead on the jetway and the flight was cancelled, that too would be excluded. If the airport had been closed due to terrorist threat and flights cancelled, that too would have excluded. Insurance companies know this and therefore construct their polices so that only the very less likely issues would be covered. So, will I use this insurance or recommend this company to others. Definetely not.
Our airline only had that one flight to the departure destination and their offer was to rebook us for a flight the next day, after the ship had left port. With some research we found another airline that could get us there for the second leg of our planned flight itinerary. We got those tickets and were able to make the ship departure on time.
Our travel insurance refused to accept a claim as any flight delay due to to any reason other than airline personnel strike, weather or mechanical problems was excluded. The crew unavailability caused delay was excluded. If the pilot had dropped dead on the jetway and the flight was cancelled, that too would be excluded. If the airport had been closed due to terrorist threat and flights cancelled, that too would have excluded. Insurance companies know this and therefore construct their polices so that only the very less likely issues would be covered. So, will I use this insurance or recommend this company to others. Definetely not.
Mitchell J. would not
recommend this plan to a friend or relative.
7 of
8 people found this review helpful
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TIS Reviews
Travelex
Thank you for reaching out to us on InsureMyTrip.com (IMT) regarding your claim situation. Although you wrote this review on March 10, 2017, IMT just recently posted your review on March 31, 2017; therefore this caused a slight delay in our response time.
We are sorry to hear of your frustration. I have contacted the Claims Administrator on your behalf and have been advised that, to date, the completed claim forms have not been received by our claims department. Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process, in order to validate coverage, as it relates to the specific conditions, as listed in the plan purchased.
The protection plan purchased is a Named Peril Policy meaning the policy outlines the coverage included and if the reason for trip cancellation or trip interruption is not listed, coverage does not apply. The Travel Basic policy you purchased offers 13 different reasons to cancel or interrupt your trip, please see the Description of Coverage for a list of covered reasons on pages 11 & 12. The Description of Coverage that was emailed to you on November 9, 2016 at 9:32am, when the policy was purchased.
In addition, the Claim Administrator has also advised that you were reimbursed by Spirit Airlines for your original airline tickets, but you are seeking reimbursement for the additional airfare. We empathize with your situation, unfortunately, crew rest (or unavailability of a flight crew) is not listed as one of the covered reasons. Having said this, I recommend you email Spirit Airlines for a detailed explanation regarding the reason for the flight delay, Crew Rest. Was the Crew Rest required because of an incoming flight that was delayed due to a weather or mechanical issue?
If this information is incomplete or inaccurate, we require completed claim forms and supporting documentation in order to properly assess the claim and determine liability.
Travelex makes every effort to review all concerns from our clients and we hope this provides clarification on the plan benefits and claims process.
Kind Regards,
Travelex Insurance Services, Inc.
Administration, Risk and Compliance Project Manager
Please note: All terms, conditions, exclusions and provisions of the plan apply. All benefits will be determined at the time a claim may occur based on the information and documentation submitted.Mar 31,2017