Travel Insurance Reviews Travelex Travel Basic
Travel Basic is a budget friendly plan offering comprehensive trip cost protection as well as coverage for other unforeseen events that may arise during your trip. Coverages include Trip Cancellation and Interruption, Baggage Loss or Delay, Travel Delays, and Emergency Medical Evacuation. Coverage on this plan is primary, meaning you don't have to submit claims through other insurance first.
To learn more, see the Travelex Travel Basic product page.
The trip included a
cruise
Travelex
Travel Basic
Great alternative to cruise line associated insurance. Didn't have to file a claim this time, but have in past with Travelex and had no problems getting paid, unlike a claim with AON going on 9 months since date of loss.
Kenneth P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
Reasonable price for coverage, although I didn't need to use it.
Victor P. would
recommend this plan to a friend or relative.
-1 of
2 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
I like having peace of mind that I am covered if something happens and at these rates I can
Jean R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
We received the full refund to which we were entitled, but it took five months to get it! The cruise was for October, we canceled in August and sent in claims, had to resend information again, and didn’t get our funds transferred into our account until January. Had to call several times to see what the delays were.
Lonnie D. would
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
Easy to book this insurance. I would use this site again.
Mark T. would
recommend this plan to a friend or relative.
The trip included a
cruise
Travelex
Travel Basic
You are betting against yourself buying insurance—I am an old woman and buy insurance as a precaution. I have never used any insurance plan and think my history ought to be taken into account in the premium paid. Trip insurance at my age is very expensive. When I was younger & traveling more, I bought an annual policy.
Sharon B. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Basic
We did not take this trip. It was cancelled.
John K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
This plan is GARBAGE, did not cover my cruise that was cancelled by the cruise line, did not cover lost air, hotels, NOTHING. Did not even offer me a credit of the premium for another future trip. Don't waste your money on this plan.
James K. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Zac
Thank you for your feedback. The insurance provider has issued the following response:
"Thank you for taking the time to post about your experience on InsureMyTrip.com. We empathize with your unfortunate situation.
It is important to remember that insurance is highly regulated and all claims are adjudicated based on the documentation submitted in accordance with the policy details.
We do not have any records of you contacting our Customer Solutions Department, but we would be happy to offer you a One-Time Date Transfer. This will allow you to reuse the policy anytime in the next 24 months. Additionally, we recommend talking to your Traveler Suppliers about transferring any monies paid to a new trip.
Please contact us at [email protected] in order to discuss your One-Time Date Transfer.
Kind Regards,
Travelex Insurance Services"Jul 24,2020
The trip included a
cruise
tour
Travelex
Travel Basic
Our trip from Singapore was cancelled Feb. 13, 2020 cruise on Princess Sapphire and sent them an email including your company and didn't get any reply from either.
I am very disappointed with no support.
Thank you
Rodolfo Topacio
I am very disappointed with no support.
Thank you
Rodolfo Topacio
Rodolfo T. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
-
Erin
We appreciate you providing feedback. Travelex has offered the following response:
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
Please reach out to us at [email protected] as we would like to go over your Date Transfer options, which will allow you to reuse your policy for a future trip.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."May 11,2020
The trip included a
cruise
tour
Travelex
Travel Basic
It was unclear as to if the Insurance plan would cover a cancellation say up to 72 hours prior to departure with a full refund due back. Thank you, Jim Kraynik
James K. would
recommend this plan to a friend or relative.
-
Erin
Thank you for your feedback. According to the certificate, it shows that your Travelex Travel Basic plan would provide Trip Cancellation coverage due to a covered peril and that the insurance provider would need to be notified within 72 hours of a covered loss in order to file a claim.
Please contact 800-487-4722 where a licensed representative would be happy to assist you if you have additional questions.Apr 29,2020
Thank you for taking the time to post on InsureMyTrip.com.
"Travel Insurance offers you some peace of mind before and during travel for many reasons. Travel insurance is highly regulated by each state Department of Insurance and the price is based on several factors: your trip cost, age, trip length, and if you want to include trip cancellation benefits.
Trip cancellation helps to protect your investment while other benefits, such as trip interruption, emergency medical and evacuation expenses, trip delay, and baggage benefits help protect you should the need arise while traveling.
While we are happy to hear that you had a safe trip and did not need to engage the insurance coverages, we also know that if an unforeseen situation had occurred; you did have valuable coverage to help protect you and your trip investment.
Travelex makes every effort to review all concerns and we hope you will consider the purchase of Travelex’s travel insurance for your next trip."