Travel Insurance Reviews TravelSafe
TravelSafe Insurance has become the industry leader in travel insurance products through innovation, experience and excellent customer service. Since 1971, they have marketed and administered the most comprehensive policies available in the industry and lead the way in developing new solutions for the insurance needs of travelers.
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The trip included a
cruise
tour
TravelSafe
Classic
My luggage was lost for the first three days of a 28 day trip. When I called, I was told the lost luggage benefit wouldn't be available until the airline declared my luggage lost which could take up to a month. The delayed baggage benefit is woefully inadequate for this situation. In the future, I will look for coverage that declares luggage lost after a reasonable period of time (2 - 3 days) or won't get coverage at all as this was useless to me. How could I replace 28 days of travel needs for $250?
My assumption was that I would receive the $250 for my lost time, additional costs etc. and was told that I needed to submit receipts for actual costs. Had my luggage not arrived on day 3, I would have lost an entire vacation day replacing items with no compensation for that lost time.
The person I spoke with about my lost luggage was very helpful and explained everything well. The coverage was just inadequate.
My assumption was that I would receive the $250 for my lost time, additional costs etc. and was told that I needed to submit receipts for actual costs. Had my luggage not arrived on day 3, I would have lost an entire vacation day replacing items with no compensation for that lost time.
The person I spoke with about my lost luggage was very helpful and explained everything well. The coverage was just inadequate.
Elizabeth A. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
TravelSafe
Basic
Fortunately, we did not have to use this insurance plan. However, we did have a comfort level that if something did go wrong, we would be covered sufficiently.
Mary V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
We had 1 of 3 bags lost for 9 days. The travel assistance company was constantly in touch with us and the air carrier with trying to locate and return the bag and their service was very good. However, the actual claim filing and processing time was lengthy and the phone representatives were not very friendly. Lastly $250 max for a day or 2 delay is ok, but for 9 days with clothing for 2 kids, $250 does not get you far clothing kids on vacation with no wash machine access.
Sonya K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We will share this review with the insurance provider, TravelSafe. For future trips, you can call us and speak with a representative to ensure that you receive a higher coverage limit for baggage delay. We are open 7 days a week, and our phone number is 800-487-4722.Oct 17,2014
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"Dear Elizabeth,
Thank you for taking the time to provide us with feedback. We value what our travelers have to say and always take it into consideration. We are happy to hear that you received good customer service, and do apologize that the coverage was not helpful for you in your situation.
Our baggage delay benefit is only intended to reimburse clients for necessities needed to get through a day or two while their luggage is located. It is actual insurance and not an inconvenience benefit which is why receipts are required and at 12 hours is one of the shorter time periods before the coverage is effective. Our lost luggage benefit is more robust, but does require that the baggage actually be declared lost. Our benefits do work in the same manner as most in the industry.
Again, we do apologize that our coverage did not meet your needs. Happy & Safe travels.
Sincerely,
Team TravelSafe "