Travel Insurance Reviews for Tour Packages

If you've booked a tour with a tour operator or are taking a group tour during your upcoming vacation, you may want to read plan reviews from other travelers who took tours. You can select the Filed Claim filter to see only reviews from customers who took a tour and filed a claim.

Customers rate Tour Group travel insurance plans
(4.54 out of 5)
based on 6829 ratings.
98% of customers would recommend these plans to a friend or a relative.
We have 70 Tour Group plans available. Prices paid recently for these plans range from $4 to $788 USD.

Showing 91-100 of 859 Reviews

Filters: tour and cruise
Sort by
Filed claim
Review by
on
for a trip to Greece. Greece.
The trip included a
InsureAssist TravCan
Very pleased with my dealings with you. Only negative comment would be that the insurers, who had been more reasonably priced than our travel company, are now beginning to lose their competitive edge, making it less enticing to use them versus our travel companies own insurer.
George K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Typically, our providers calculate premium based on trip cost, duration of travel, and traveler ages. It is possible that travel suppliers use a different system in determining premium.
    May 19,2014
Review by
on
for a trip to France. France.
The trip included a
CSA Travel Protection Custom
Didn't need to submit a claim, but working with your website and customer service representative on the phone was a pleasure. We use you all the time.
Amy J L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to Bahamas. Bahamas.
The trip included a
M.H. Ross Advantage Asset Plus
ORIGINAL POST:
It, has been two months since my claim for a missed cruise. We had purchased a 3 day cruise which included airfare from PHL to FT. Lauderdale for a Feb 14th Valentine Cruise. Weather forced our flight to be cancelled. Along with flights 3 days prior and and after. After all documents were sent to MH Ross, EVERYTHING that was requested, we are now 2 months after our initial claim, and they are still reviewing documents, and have only asked us to send in more and more info to substantiate our claim that the cruise was cancelled. Well our cruise was not cancelled, we couldn't make the flight to get on the cruise. Thats the part they don't understand. They have all the info our flight getting into port was cancelled, but since we cant document the cruise was cancelled, they are not responding to our requests. Even after showing refunds from port taxes from the cruise ship and emails from the cruise ship that we did not make it.

I will update this review upon final determination, but NO I would not recommend this to anyone. Poor customer service, even as I write this, now 15 minutes into it, I have been on hold with there "emergency line" with absolutely no response yet, other than an automated message saying YES we except collect calls.

I do not recommend. Stay away.

**UPDATED 5-14-2014** After months of waiting MH Ross did make whole their responsibility for loss travel. I advise anyone who works through the insurance to have a copy of every document, page, email, receipt, ticket stub, picture, news article, letter, etc ready to be provided. After several phone calls to generic customer service, (Underwriters from elsewhere handle the claim, telephone representatives just take messages) and several documents, they did mail us a check.

Overall just don't expect that the insurance is going to have a quick enough turn around (plan states 7-14 days) of funds to book your new travel plans in the same season you were originally traveling in, if you have to make a claim.

Also to note that insuremytrip is a broker, and in a claim situation they are out of the loop, you call the insurer direct. So calls to them are not helpful. And as mentioned above MHRoss telephone reps just give generic responses, although very polite and understanding on the phone.

Overall I would use Insuremytrip.com again and am glad I did.
Joseph M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry for the frustration you experienced in waiting for your claim to be resolved. In the future, if you experience issues early on in the claims process, please reach out to InsureMyTrip as we do employ customer advocates that assist our customers in resolving claims.
    May 16,2014
Review by
on
for a trip to United Arab Emirates. United Arab Emirates.
The trip included a
InsureAssist TravCan
My policy worked as a secondary coverage, and in such case you need to have a proof whether the primary insurance or carrier covered some of your loss. My suitcase was damaged by carrier (cruise line). I submitted my claim to InsureAssist not having proof whether the carrier covered my loss. They explained to me that I had to file the first claim with the cruise line. I filed a claim with the carrier and was partially reimbursed by them. After submitting carrier's statement of reimbursement and other required documentation, I receive full reimbursement from InsureAssist very promptly. They were very responsive. Thank you.
Yuriy N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Caribbean. Caribbean.
The trip included a
CSA Travel Protection Custom
The cost was more reasonable than most and seemed to offer more benefits. The determining factor was offering a contact phone number in the event of emergency in addition to the contract details. This company stood above others in confidence level. I am a person who missed a trip years ago without travel insurance so I appreciate the peace of mind coverage offers.
Richard P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to Caribbean. Caribbean.
The trip included a
RoamRight Preferred
It was an easy and quick deal to protect the trip. Thanks!
Anna S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to United Kingdom. United Kingdom.
The trip included a
CSA Travel Protection Custom
I have used this insurance for several trips but never had a claim. It does give me a feeling of security should something go wrong.
Anne T. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to Netherlands. Netherlands.
The trip included a
CSA Travel Protection Custom
Thankfully, we didn't need to file a claim. The trip was great, and it was nice to know that we were comfortably insured should something have happened. I will use your company again on our next trip.
Mansfield M. would recommend this plan to a friend or relative.
1 of 4 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Review by
on
for a trip to Italy. Italy.
The trip included a
Seven Corners Roundtrip Choice
Although I did need to file a claim for this trip, I was able to travel confident with the fact that any potential travel difficulties were covered. I especially enjoy the ease of applying for travel insurance online and being able to compare coverage and prices offered by competing companies.
John M. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Review by
on
for a trip to Germany. Germany.
The trip included a
American Express Classic
Five or six years ago I used America Express travel insurance for what would have been a big loss for me. I like the reassurance of travel insurance.
james m. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for a plan that is no longer available.
  • Empty Comment
Show reviews per page.