Meet Our Customer Care Staff
Our Customer Care representatives:
- Are trained and licensed professionals.
- Have years of experience in the travel insurance and general insurance fields.
- Do not work for commissions, so their primary goal is to help find the best solution for your particular travel insurance needs, which may be the least expensive plan we offer.
- Come from diverse work backgrounds with one common theme: helping people.
We are here to answer your questions, educate you about travel insurance and help you navigate the numerous plans we offer to find the best one for your individual travel needs.
Check out our employee profiles below to learn more about who we are.
Debra
The best thing about working at IMT?
We all work together.
Place you would most like to visit?
Aruba
Do you have a memorable customer experience?
A customer sent me a tin full of cookies because he was so pleased with the help I gave him.
What is your favorite advice for customers?
Ask lots of questions and keep receipts for everything.Lynne
What do you like best about working at IMT?
I love helping customers and I love the people I get to work with every day.
What is your favorite vacation memory?
My Grandparents had a cabin up in the Berkshire Mountains in Otis, MA. I loved summers there!
Place you would most like to visit?
Australia! or Ireland! wait... possibly South Africa!
What is your favorite advice for customers?
BE SAFE!David
What do you like best about working at IMT?
The working environment and the people
Place you would most like to visit?
I would love to travel to Ireland and Germany for a few weeks.
Do you have a memorable customer experience?
I just like being able to help people find just what they're looking for. There's an immense amount of satisfaction in knowing that the customer was 100% satisfied with the product you helped them find.Gail
What do you like best about working at IMT?
My co-workers
Place you would most like to visit?
Italy
Do you have a memorable customer experience?
Everyday I have memorable customer experiences!
What is your favorite advice for customers?
Call us as soon as they have put a first payment down on their trip to have the best options for coverage.Jo-Ann
What do you like best about working at IMT?
Helping customers with their travel insurance concerns and giving them guidance and direction as to which policy will cover them the best.
What is your favorite vacation memory?
Seeing my 3 year old granddaughter run up to her favorite princess, Sleeping Beauty and give her a big hug. It was a precious moment.
Do you have a memorable customer experience?
One customer invited me to her home in Puerto Rico.
What is your favorite advice for customers?
When you book your trip be sure to call us within 10 to 21 days of your initial trip payment in order to be covered for pre-existing and financial default.Lisa
The best thing about working at IMT?
I really enjoy the people I work with, I also like interacting with customers. I like that customers have peace of mind after I speak with them.
Place you would most like to visit?
My dream trip would have to be Italy, but I would first like to learn to speak Italian (I mean the good words).
Do you have a memorable customer experience?
A customer could not speak English so he put his 7 yr old on the phone.
What is your favorite advice for customers?
I like to explain "hospital of choice plan"; people assume evacuation will take you off the mountain...not always so!Carol
The best thing about working at IMT?
Hearing from customers about their travel experiences.
Place you would most like to visit?
Athens, Greece
What is your favorite advice for customers?
Read your policy.Derek
What do you like best about working at IMT?
Working with a group of professional, knowledgeable, career-oriented people.
Place you would most like to visit?
I'd like to tour Europe someday.
Do you have a memorable customer experience?
There was a woman who was so grateful that at the end of our conversation said "gosh I wish I had my easy button." I happen to always have my easy button on my desk and pushed it. When the voice came through "that was easy" we shared a good laugh.
What is your favorite advice for customers?
Don't be afraid to ask questions to know exactly what your benefits include.Rick
What do you like best about working at IMT?
The environment is very friendly and the sales position is interesting and challenging.
What is your favorite vacation memory?
I drove from San Francisco to Baja California and back. There were many interesting and beautiful places along the way.
Place you would most like to visit?
Italy
What is your favorite advice for customers?
If possible, always get the Waiver of Pre-existing Medical Conditions, whether or not you feel you need it. It is usually available at no additional cost.Michelle
What do you like best about working at IMT?
I like working here best because of the independence and flexibility.
Place you would most like to visit?
I would love to travel to Italy one day.
What is your favorite advice for customers?
If you a have a question about the policies and what they include, always call us!Jennifer
What do you like best about working at IMT?
I enjoy talking with our customers and helping them choose the right policy for their needs.
Place you would most like to visit?
Tour through Europe.
What is your favorite advice for customers?
Call us as soon as you put your deposit down on your trip, so you can take advantage of all coverage options.Jill
What do you like best about working at IMT?
The people I work with everyday.
Place you would most like to visit?
I would like to visit France.
What is your favorite advice for customers?
Always get what would work best for you.Debbie
What do you like best about working at IMT?
My co-workers, management and chance for advancement
What is your favorite vacation memory?
Bermuda for my honeymoon and 10 yr. anniversary.
Place you would most like to visit?
Would love to go to Hawaii - my dream vacation
Do you have a memorable customer experience?
A gentleman was so appreciative he sent me cookies.
What is your favorite advice for customers?
Buy the insurance - I have had two claims that I never would have thought would happen and I was reimbursed in full - small price to pay for piece of mind.Nancie
What do you like best about working at IMT?
The excitement of it all! (just like Foxwoods)
What is your favorite vacation memory?
My trip to California when I was 12 yrs old. We drove across the country and went to Mount Rushmore, the Grand Canyon, Yellowstone National Park, and more.
Place you would most like to visit?
I would like to go to Italy some day.
Do you have a memorable customer experience?
Customers are friendly and I enjoy talking to them.
What is your favorite advice for customers?
We need to know all possible situations that may cause them to cancel or interrupt their trip.Monique
What do you like best about working at IMT?
Co-workers that have become true friends.
What is your favorite vacation memory?
Provence, France.
