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To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
tour
Arch RoamRight
Essential
yes, good protection at a reasonable price
gordon t. would
recommend this plan to a friend or relative.
TripAssure
Advantage Asset
Before and after I purchased this policy, I called M.H. Ross to find out whether I can make collect calls to the U.S. if I need to contact the insurance company. I also asked whether they have translation service for any claims documents in a foreign language. I was assured that they take collect calls, and documents in Chinese or Korean will be translated by the insurance company. I felt I was in good hands. Unfortunately, I got sick during my trip. When I returned and filed a claim, I learned that a statement is required to be filled out in English by the doctor who treated me when I was in China. I contacted M.H. Ross stating this is not possible as I am no longer in China, have no way to get in touch with that doctor, and the doctor does not speak English. I was told by two different customer service representatives that this statement is only for domestic travelers, and I do not need to have it for my claim. I also double checked with them regarding whether it would be a problem if relevant claim documents are in Chinese. Again, I was told they have translation service and I do not need to worry. Thus, I submitted my claim. One month after the submission, I called customer service to check on the status of my claim. To my surprise, I was told I need to have the doctor’s statement filled out, and all documents in Chinese to be translated by a certified translator. A letter regarding these 2 items was said to be mailed to me. I protested about being misled before and after purchasing this insurance policy, and it would be ridiculous for me to use certified translator whose cost would exceed the claim amount. I have to mention that I contacted two customer service representatives regarding this. The first representative was rude. She always had an attitude for no reason. She cut me off on every sentence I tried to say. When I questioned her rudeness, she said she was being professional, and hung up on me abruptly. The second representative said she would ask a supervisor to call me within 48 business hours. So I waited for one week. No one called. I contacted M.H. Ross again, and was told a supervisor would call me within 1 day. This time, I patiently waited for 2 weeks. No one called me, and no letter stated above was received.
To summarize, I called numerous times, and did the translation on my own. I did get reimbursement for my claim, but it was a long, painful, and exhausting experience, which took more than 3 months. Not to mention how many times I called, left messages, and encountered rude customer service representatives. The lesson learned here is that I will never choose M.H. Ross again. I will stick with Travelex which I have purchased before, and had good experience in filing a claim. If you still want to go with M.H. Ross, I wish you good luck.
To summarize, I called numerous times, and did the translation on my own. I did get reimbursement for my claim, but it was a long, painful, and exhausting experience, which took more than 3 months. Not to mention how many times I called, left messages, and encountered rude customer service representatives. The lesson learned here is that I will never choose M.H. Ross again. I will stick with Travelex which I have purchased before, and had good experience in filing a claim. If you still want to go with M.H. Ross, I wish you good luck.
Xinwei C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
Global Alert!
Preferred
No feedback from claim reviewers and slow claims process. Review is even slow when additional information is required and claim is paid.
Manfred B. would
recommend this plan to a friend or relative.
-
Zac
Thank you for your feedback on the policy. In the future, if you are unsatisfied with the claims process, please call InsureMyTrip and request a customer advocate. Our customer advocates can contact insurance companies on the customers behalf and attempt to expedite the claim.Dec 11,2014
The trip included a
tour
Global Underwriters
Diplomat International
Fortunately we did not have to use the insurance coverage but it was good to have.
William S. would
recommend this plan to a friend or relative.
TravelSafe
Classic Plus
The coverage seemed reasonable at a reasonable cost. However, the true value of a policy is how well the company follows through on its promises. Since I did not make any claim, I cannot fairly evaluate the quality of the provider.
PAUL S. would
recommend this plan to a friend or relative.
Nationwide Mutual Insurance
Essential
The representative I spoke with when deciding on a plan was well informed and explained all options very clearly. I was very pleased with the price of the option I chose,
and felt comfortable on my trip with that peace of mind. Thank you!
and felt comfortable on my trip with that peace of mind. Thank you!
Linda S. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
Good coverage was written in the policy but, I cannot say if they deliver good claims service.
Jose R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
When traveling I have used Travelex for insurance needs many times. The coverage is good, price ok, and they make it easy to file a claim if needed. We had a camera stolen on a trip and were satisfied with the settlement. Mostly, it is just nice to know that coverage is there if needed. Thank you for great service!
Sherri B. would
recommend this plan to a friend or relative.
The trip included a
tour
InsureAssist
TravCan Premier
Glad I didn't use it, happy to have had it.
Howard K. would
recommend this plan to a friend or relative.
The trip included a
tour
InsureAssist
TravCan
I was able to travel with a smile and peace of mind!
Gloria G. would
recommend this plan to a friend or relative.
We want to make you and our customers aware of the Customer Advocate Program provided by InsureMyTrip. If you experience a delay in claims processing, confusion over supporting documentation, a denied claim without explanation, or any similar claims issue, we can assist you by contacting the insurance company on your behalf. Please call 800-487-4722 or email [email protected], provide us with your order number, and request a customer advocate.