Travel Insurance Reviews Travel Insurance Reviews Plans
To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site. These reviews cover the spectrum including travel health insurance, cruise insurance, comprehensive travel insurance and last minute travel insurance.
How We Count Reviews: Our online review database contains over 100k reviews and ratings collected directly from customers via our site and third-party platforms. All reviews have been verified as honest ratings from real travelers like you.
InsureMyTrip evaluates all of the reviews posted on the site. "Anytime Advocates" - a team of licensed, uncommissioned travel insurance representatives - are available to assist any customer who may need help facilitating a claim or answering questions about a purchased plan before, during or after their trip.
The trip included a
tour
HTH Worldwide
TravelGap Voyager
I visited a doctor in Japan and got medication. The entire cost of the visit was less than my premium. I filled out the claim form with all the requested information, which includes a form (in the same PDF) for authorizing communication via email (note: their only communication options are email and postal mail). Their initial response came 8 days later and was to send proof I was in Japan (and would be leaving) and that I did not fill out the electronic communication waiver (what?). I replied the same day with the waiver attached and flight details.
After that I didn't hear anything from them, not even a confirmation, until I asked about it 1 month from my initial claim. 5 days later I received in postal mail an EOB that said my claim was denied for lack of documentation. Then that same day or 1 days later, I received an email saying my claim was paid by check. I received the paper check 1 week later.
Overall, I think the communication and claim process was subpar. The claim form was a non-fillable PDF that I annotated over so I didn't have to print it out and scan it. The process seems like it's designed to be difficult to use.
They don't give you any guidance on how to handle foreign languages or currencies so I had to just submit and hope they did translation/conversions (seemed to work).
The fact that they ignored their own waiver form to send me an identical waiver form and fill out again was very annoying, and the lack of communication overall really didn't sit well with me.
I can't imagine what it would have been like trying to communicate with them if I'd had anything complicated happen.
After that I didn't hear anything from them, not even a confirmation, until I asked about it 1 month from my initial claim. 5 days later I received in postal mail an EOB that said my claim was denied for lack of documentation. Then that same day or 1 days later, I received an email saying my claim was paid by check. I received the paper check 1 week later.
Overall, I think the communication and claim process was subpar. The claim form was a non-fillable PDF that I annotated over so I didn't have to print it out and scan it. The process seems like it's designed to be difficult to use.
They don't give you any guidance on how to handle foreign languages or currencies so I had to just submit and hope they did translation/conversions (seemed to work).
The fact that they ignored their own waiver form to send me an identical waiver form and fill out again was very annoying, and the lack of communication overall really didn't sit well with me.
I can't imagine what it would have been like trying to communicate with them if I'd had anything complicated happen.
Brian S. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Carol
Thank you for your feedback. Even though your claim may be less than your policy premium, insurance providers still require specific documents to pay your claim. We are pleased to hear that your claim was quickly settled.Dec 31,2019-
BrianS
Yes, I'm aware of the document requirement. I sent all the documents requested with the initial claim except for the airline confirmation (because it there was no indication that was needed beforehand, another example of the poor guidance on submitting a claim).
Please note that the main point of my review was slow and unclear communication. The claim was not "quickly" settled, it was settled slowly and with conflicting information, and a > 1 month period of time with no response from the company.Dec 31,2019
-
International Medical Group
iTravelInsured LX
Happily didn't have to use the coverage, and was made secure by having it there....
Sig S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Berkshire Hathaway Travel Protection
ExactCare
I selected this plan mainly because for the additional medical option it offered. The price was reasonable and luckily I had no reason to make a claim as my trip went smoothly.
JOYCE L. would
recommend this plan to a friend or relative.
-
Brittany G
Berkshire Hathaway Travel Protection
Thank you for your feedback, we appreciate it!Dec 06,2019
International Medical Group
iTravelInsured SE
We lost expensive train tickets. I called the company and was told how to file a claim and the agent told me we were covered up to $150/ per ticket. We had to repurchase the tickets for our return trip on the train.
We filed all the appropriate paperwork but the claim was denied as lost tickets aren't covered. I wish we had been told this when I called. Very disappointing to find this out after going through the process of completing paperwork.
We filed all the appropriate paperwork but the claim was denied as lost tickets aren't covered. I wish we had been told this when I called. Very disappointing to find this out after going through the process of completing paperwork.
Florence P. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Carol
We apologize for the confusion. Unfortunately there is no reimbursement for lost tickets as you were told by the iTravelInsured claims department. Travel providers do not like to deny a claim before reviewing all the details. Although this takes time, it is also for your protection and ensures that your claim would not be unfairly declined without first reviewing the details.
Please call us at 800-487-4722 if you have any questions or concerns.Nov 26,2019
The trip included a
tour
Generali Global Assistance
Standard
Plan is OK, but it is outrageously expensive.
Marie K. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your review. Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Generali travel protection plans offer coverages and services not found with many flight-only insurance plans sold by airlines including coverage of your entire trip costs. Please see this article for more details: https://www.generalitravelinsurance.com/travel-resources/flight-insurance.htmlDec 03,2019
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Happily, no need to use the coverage. Would use it again.
Merna V. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Coverage was good, but too pricey
Stephen K. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your feedback.
Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.
Nov 19,2019
The trip included a
cruise
Generali Global Assistance
Preferred
Had no need to use plan while in Japan. Still good to have plan if needed
Brendan D. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Insure my trip provided several choices of trip insurance plans. The plan we purchased..International Medical Group iTravelInsured SE provided greater coverage and at lower price than any other plans that our regular travel insurance specialist could offer. . Application and enrollment were seamless. We of course are fortunate that we did not require filing any claims.
Martin K. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Thankfully all went well with the trip and I did not need to file any claims but was glad to have the peace of mind the policy provided
Diane B. would
recommend this plan to a friend or relative.