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Customers who have visited New Zealand rated our travel insurance plans
4.44 out of 5
299
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
I fell in New Zealand and had a large bruise on my leg. The international telephone number was not working so I could not ask about special accommodations on my flight home.
Gordon H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
I routinely buy travel insurance but this is only my second claim in 10 years! My luggage was delayed 3 days.

After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea!

Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.
Carlton K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Global Underwriters Diplomat International
Fortunately, we had no claims
John N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
CSA Travel Protection Custom
Had to cancel trip due to ill mother, claim was not paid, said she had a pre-existing condition, She's 90, all her conditions are pre-existing!
diana b. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. The CSA Travel Protection Custom plan does not exclude coverage for pre-existing medical conditions for non-traveling family members. However, the reason for cancelling the trip must be unforeseen when the policy is purchased. Please call us at 800-487-4722 if you have any questions or concerns.
    May 27,2016
Nationwide Mutual Insurance Essential
Purchasing the insurance was easy. Since we had no reason to file a claim it's impossible to know whether to be satisfied with the company or not.
Bryan J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
I didn't need to use the plan at all, thank heavens. I did feel secure knowing it was there.
Elizabeth H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 29,2016
The trip included a
cruise
AXA Assistance USA Silver
This was a last minute purchase for a long planned trip. It was fast and easy. My wife wanted some protection for a long trip. This did it.
Thanks
John B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 25,2016
The trip included a
cruise
AXA Assistance USA Silver
Best coverage for the price.
Paul L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 08,2016
The trip included a
cruise
tour
AIG Travel Guard Basic
AIG made it easy to insure our trip, giving us peace of mind. Very reasonable compared with other plans.
Thomas Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
M.H. Ross Advantage Asset
My son was going on a one-month "high adrenaline" trip to New Zealand. We needed a plan that would cover such activities as skydiving, bungee jumping and scuba diving. This plan offered an optional rider for high-risk activities and the cost was affordable.
JOHN S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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