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Customers who have visited Italy rated our travel insurance plans
4.56 out of 5
2,270
ratings and reviews
97%
recommended
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Cruise
Filed claim
HCC Medical Insurance Services Atlas International
Use you guys every time. Never any problems, however, never any claims!
Ross M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Basic
We did need to cancel a trip for medical reasons. This was not a package tour, so it was a bit difficult to assemble all the documentation. I'm not sure what was missing. They could have done a better job of notifying us of our status. In fact we got most, but not all, of the money we lost, so good enough.
I'll continue to take insurance, mostly for the medical and emergency components.
Robert R. would recommend this plan to a friend or relative.
6 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
InsureAssist TravCan
Coverage was great, and fortunately I did not need it. While it is great peace of mind knowing you have it, I really was happy I did not need it for any reason.
David B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
On Call International Single Trip
Application process was easy and liked that when I called, the customer service representative was quick to identify my needs and assisted me in completing the application. The price point was excellent for the product.
Jessica J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
Travel Insured Worldwide Trip Protector Lite
Fortunately, we did not have to use the Plan.
Russell V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
We did not need to use this, so we cannot say whether or not it was an effective plan.
Brenda L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
TravelSafe Classic
I was happy with your website and plans.
Richard L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
M.H. Ross Advantage Bridge
A month after submission of a very well documented claim, I called for a status since the online claim tracker hadn't moved for two weeks. No one answered; however, the voice mail said someone would call back within 24 hours. No one did, but I got the same "will call you back within 24 hours" message. Again, no answer. I called again and actually got a person. They found my claim and said it would be expedited and I would hear from her in 3 workdays. At the 5 workday point, I called again and was told the claim was being reviewed and should be completed shortly. Evidently the claims work overwhelmed the available staff and everything was behind. Finally, after 2 1/2 months, the claim was paid.
Robert B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, if you experience issues during the claims process, please contact InsureMyTrip. We employ a Customer Advocate Program which specializes in contacting the insurance company on the customers behalf to help resolve the claim.

    The following is a statement issues by the claims administrator:

    “Thank you for writing a review and making us aware of your negative experience with your claim. I understand you are dissatisfied with the time it took for your claim to be paid and our communication during the claims process. You are correct, you filed a very well documented claim, and Trip Mate did not process your claim quickly. Our goal is to process your claim within 10 business days once all documentation is received, and we failed to achieve this goal with your claim. Being responsive and communicating clearly is a priority for our customer service team, and we fell short of this, as well. We agree that it is unacceptable to promise a call back and not fulfill that commitment. Please accept my sincere apologies for the frustration associated with your claim. We truly appreciate you sharing this feedback because your experience will help us improve our training and better assist other travelers.”
    Aug 14,2015
Allianz Global Assistance Classic
Hard to review a plan when you didn't have a claim!
Carol F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
I did not have use it, but it was good to know it is there as a back up.
RAGUNATHAN S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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