Customers rate our travel insurance plans
( 4.58 out of 5)
based on 34,075 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Platinum
I had to appeal three times before $40 of my $120 claim for expenses incurred as a result of baggage delay was allowed. They didn't think the cost of transportation to get to a store to purchase needed clothing was reimbursable. People I spoke to on the phone had no authority to deal with the claim. The documents sent to me referred to me as "the patient" on what was obviously a medical insurance form. I think the claim was finally allowed only because I was stubborn and persistent.
Paul F. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for you feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will explain policy benefits, help submit documentation, assist in filing appeals, and contact the insurance company on the customers behalf in an effort to expedite the claim process. We can be reached 7 days a week by calling 800-487-4722.
    Jan 19,2016
    • Crystal
      AXA Assistance USA
      Photo
      We apologize for any difficulties you may have experienced during the claims process. We appreciate your comment as we continually look for ways to improve our product and member experience. We understand the claim in question has since been resolved, however please feel free to contact us directly if we can be of any further assistance.

      Jan 20,2016
The trip included a
InsureandGo Global Gold
We were unable to take our trip because of an unplanned surgery. We were contacted by the claims department representative in a very timely manner. The claims representative provided their business email and phone information, but never responded to any of my email or phone messages related to completing the claim form and accompanying paperwork. Although that was frustrating, I must have responded satisfactorily to the claims form questions because we received a check for the full amount of our claim in 6 weeks. By the way, I submitted all the claims paperwork as email attachments rather than faxing or mailing between 20 and 30 documents!
Christine A. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Preferred
We had a death in the family a few days before our trip. I contacted RoamRight and was sent a claim form and reassured that we would be covered. We ended up going on our trip as things worked out that way - so I didn't have to file a claim, but I am so happy I bought this insurance. They were nice and helpful during a very stressful time.
Kimberly W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
HCC Medical Insurance Services Atlas International
I'm happy to book an insurance for a good price. I didn't ask for anything, but it´s good to have a minimum cover when I travel.
Luciana L. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
M.H. Ross Advantage Asset
Happy not to have to use it. A bit pricey, but might have been worth it if an emergency had come up.
Kirstin D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
I didn't need to use the plan, but I definitely felt better knowing I had it.
Chere C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
RoamRight Preferred
The customer care representative who helped me select the type of coverage I needed was fantastic. My concern required "Cancel For Any Reason" coverage, rather "Pre-Existing Condition" coverage, which I could not tell from the website. Luckily I didn't have to file a claim.
Scott A. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
RoamRight Essential
I find that all insurance companies charge an enormous rate for people over 70 ,and we are more cautious then younger people. It is really unfair to us.
Janet M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. Travel insurance providers use a few pieces of information to calculate the cost of a Comprehensive policy: age of the travelers, number of travelers, length of travel and trip cost. In general, a Comprehensive policy will cost approximately 4%-8% of the total pre-paid, nonrefundable trip cost insured.

    Thank you for your business. Please call us at 800-487-4722 if you have any questions or concerns.
    Jan 07,2016
April Travel Protection Choice Family Plan
Fortunately, I did not have to make a claim for my trip, but the April plan I chose was very cost-effective and provided peace of mind for our family trip
JOHN P. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
AXA Assistance USA Platinum
Amazingly quick coverage with no hassle. We had to cancel the entire trip due to a medical emergency. Our entire trip was refunded quickly without any back and forth.
Gregg R. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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