Customers rate our travel insurance plans
( 4.58 out of 5)
based on 34,062 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
South Africa
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Filed claim
The trip included a
April Travel Protection Choice
thank you
Marian B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Gold
Purchase process was easy and straightforward.
David D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I had medical treatment during our trip. I informed AXA before we got home and received a claim form. I filled it out and sent documentation (not difficult) and within a week I was informed that my claim was approved and I would receive a check within 2 weeks. Great service!
Sandra S. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
RoamRight Essential
Good price and coverage. Have never had to place a claim so can't comment on the efficiency.
Sandra A. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Silver
Thankfully a claim was not required on this trip, but relieved to have had it if a need arose.
Linda D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I had to cancel my trip. I ripped up my knee. I just got confirmation from AXA that I would receive a check for the full amount of the cost of the trip. I am looking forward to receiving my check. It was quite timely on their part. I would definitely recommend them and use them for my next trip.
Carl K. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jan 11,2016
AXA Assistance USA Platinum
Amazingly quick coverage with no hassle. We had to cancel the entire trip due to a medical emergency. Our entire trip was refunded quickly without any back and forth.
Gregg R. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
TravelSafe Classic
Since it was not necessary to file a claim, I could not tell if the TravelSafe Classic plan was good. Prior experience with InsureMyTrip made me comfortable in knowing that I would be taken care of by TravelSafe in the event a problem occurred. I kept the TravelSafe emergency number with me at all times.
Joyce B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Gold
Due to a personal tragedy at home my wife and I interrupted a cruise and returned home at the next port. The claim form and related documentation requested by AXA Assistance USA was emailed to their claims office on December 9th. On December 14th, I received an email from the claims adjuster confirming approval of the claim and that the payment check would be received in 10 to 15 business days. Based on my experience I would highly recommend this company.
John R. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
We had to cancel our trip at least 8 months before. I thought we would be able to get all our money back, but we were not.
Nancy C. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. After cancelling your trip, you contacted AXA Assistance USA to cancel your travel insurance policy. The AXA Assistance USA Gold plan for residents of Illinois has a 10 day free look period, "You may cancel insurance under the Policy by giving Us or Our Administrator written notice within 10 days from the Effective Date. If You do this, We will refund Your premium paid provided You have not filed a claim under the Policy."

    Unfortunately, your request to cancel the policy came outisde of the 10 day free look period so you were unable to receive a full refund of premium. However, AXA Assistance USA provided a pro-rated refund of premium under the following clause, "You have the right to cancel the Policy at any time by giving advance notice to Our Agent or Us (stating when thereafter the cancellation shall be effective). We will refund any unearned premium to You within 10 days of cancellation."

    Please call us at 1-800-487-4722 if you have any questions or concerns.
    Dec 10,2015
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