Customers rate our travel insurance plans
( 4.58 out of 5)
based on 36,308 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
the Bahamas
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Filed claim
The trip included a
International Medical Group Patriot International
Buying the plan was easy, however, our cruise itinerary made it difficult to determine who would provide coverage since one of our stops is also in the US. We were not sure who would be providing the coverage on the ship between two US stops. I think if someone built a matrix of responsible party after selecting a cruise, it would help buying. It's a lot of development work for the software, but it would be very transparent to the customer.
Kenneth W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you for taking the time to help your fellow travelers.

    In reply to your review, many cruise lines sail under an international flag. As long as you are on the ship, even while in a US port, you would still be considered outside the US. You would only be back in the US when you disembarked the ship back to the US.

    You also indicated that you went on a cruise. You listed a total trip cost for three people when quoting. However, you chose to purchase a Travel Medical plan. Although you may already be aware of this, the only plans we offer that would insure the cost of your trip are the Comprehensive plans since those are the only plans that provide Trip Cancellation coverage. If you had needed to cancel your trip prior to departure or interrupt your trip to return home early, International Medical Group's plan would not have reimbursed you for your prepaid non-refundable travel expenses.

    In the future, you may wish to call us for assistance in purchasing a plan.
    Mar 02,2016
RoamRight Essential
Great trip. Great coverage.
Steven N. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Essential
I was happy with the insurance plan and I told 5 people about it on vacation and they said they were going to use it on their next trip.
Jeffrey C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Essential
Was a great feeling to know I was protected both before and during our cruise. Have purchased another plan for an upcoming cruise.
AMY B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Travelex Travel Select
I did not have to use the insurance but the process of selecting and purchasing it was easy and smooth.
Barry B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Prime
Our 4-night cruise to Bahamas was plagued by bad weather and rough seas. We were not able to stop at the island nor able to get off the ship during the entire cruise due to torrential rains and winds. Trip interruption / itinerary-change coverage did not cover this because we never left the ship. In order for this coverage to apply, we would have had to leave the ship and not get to have the ship services (ie meals, rooms). Otherwise, it was a comfort to think that we would be protected from major problems, but the details of coverage should be checked out for these types of exceptions/qualifications. For example, if the ship was disabled out at sea for days, no reimbursement would be given.
Peter W. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you experienced bad weather during your cruise. Below is an expert from the Nationwide Mutual Insurance Prime plan explaining the Itinerary Change benefit:

    "In the event a cruise/Travel Supplier makes a change in Your Covered Trip itinerary that prevents You from participating in an event/activity pre-paid prior to departure and scheduled on the Your Covered Trip itinerary, nonrefundable pre-paid event/activity expenses will be payable up to the Maximum Benefit Amount shown in the Confirmation of Coverage.

    Benefits will not be paid if the event/activity is rescheduled during the course of the Covered Trip.

    Verification by the Cruise/Travel Supplier of the change in the scheduled Trip Itinerary will be necessary for claim
    payment."

    If you have any questions or concerns please call us at 800-487-4772. Our representatives are available 7 days a week and would be happy to assist you.
    Mar 18,2016
The trip included a
John Hancock Bronze
Thankfully, didn't need to file a claim. While in Nassau, Bahamas one of the women on our ship fell and broke her hip. And a friend that was with my group had a kidney stone attack and had to visit the ship's doctor for pain meds. Just shows that accidents and sickness happens more often than you would think.
Ricky B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
AXA Assistance USA Gold
I had some hotel and taxi expenses due to a flight cancellation for weather. They approved the claim and processed the claim check in a timely manner. I will use them again.
Felino C. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
International Medical Group Patriot International
A great piece of mind on my trip..will do again for sure.
Richard G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Travel Insured Worldwide Trip Protector Lite
Satisfied!
Barbara K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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