Customers rate our travel insurance plans
( 4.58 out of 5)
based on 36,448 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
China
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Filed claim
The trip included a
InsureandGo Global Silver
I provided all the evidence documents from the airport, China Southern Airlines, itemize experience to the claim adjuster, and she denied my claimed due to no receipts. She doesn't understand that in China country most the time they don't provide receipts especially where I bought. Not fair at all, not very satisfied with the service. Rip off system.
Dave T. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for you for feedback on the policy. We are sorry to learn that your luggage was delayed during your trip. The following statement has been issues by InsureandGo:

    "Thank you for your review. We are sorry to hear about your dissatisfaction with regards to your baggage delay claim. Unfortunately, you were unable to provide “proof of loss” including a statement from airline that the baggage was in fact delayed and receipts for necessary personal items that you would have purchased. This is required in order to establish proof that you incurred a loss and have a valid and payable a claim.”
    Dec 10,2015
The trip included a
AXA Assistance USA Silver
We had to cancel our trip, but our claim was processed promptly after all the required documents were provided. I rebooked the trip for next year, will use the same plan again.
Dale M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and you were able to reschedule the trip. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Nov 11,2015
The trip included a
InsureAssist TravCan Premier
Thankfully we didn't have to test the value of the insurance, or the ease or difficulty of the claims process. It was nice not to have to worry, and having the medical insurance be primary was a key point for me. The program I bought was significantly less expensive that the program offered by the tour operator, with very similar coverage.
Stephen E. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Bronze
Since I was traveling to China for 3 weeks I needed a plan that covered all kinds of emergencies. This plan did. I know the company's outstanding reputation, the price was affordable, and I had no worries about coverage should an emergency occur.
Linda O. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
AXA Assistance USA Gold
Fortunately, I did not have to put in a claim.
Patricia N. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
InsureandGo Global Silver
The InsureandGo Global Silver plan was easy to set up. I did not have to use it but I would never plan an expensive trip or one to an area far from home without trip insurance. The peace of mind of having the coverage was well worth the small cost of the policy. I have a number of health problems which could have flared up to prevent me going or, worse yet, have flared up while half a world from home. Trip insurance was essential. InsureMyTrip was inexpensive compared to the cost of getting sick overseas.
James Q. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
The AXA Platinum plan provided the best mix of trip and medical protection of the many I had to choose from on InsureMyTrip. My only complaint is the lackluster level of response I got from their customer service and claims department when I filed a medical claim.

My wife passed out and was unresponsive for several minutes on one of our first days of the trip. At a doctor's suggestion we took her to an International Medical Clinic location in Beijing. There they performed many tests and gave her a saline drip and pills to take after leaving the clinic. The charge was just under $1,700. I had the clinic call the AXA claims number at the time of service and they were advised that I should pay the bill and submit the claim once I returned home. That was OK with me. I then e-mailed the AXA claims department to summarize the incident and ask for directions on how to process the claim. I got no response, so several days later I resent the e-mail and finally received a reply with instructions for claim filing.

The day after returning home I filled out the required forms and sent all the information via USPS Priority Mail to AXA. I also sent an e-mail telling them to expect the claim and asking them to let me know when it arrived and if any additional information was needed. They received the claim on 9/23/15 but did not notify me that it had arrived. I followed up with another e-mail on 10/5/15 to ask for a status report. I was finally notified by e-mail on 10/13/15 that the claim had been received and on 10/16/15 that it had been approved. So, AXA honored the claim as they should have and all is well from a reimbursement point of view.

My complaint is the unresponsiveness of the claims department. All e-mails from a customer should be acknowledged within 24 hours if to do nothing else than to say that they were aware of the claim and the e-mail. Once a claim is received the customer should be notified within 24 hours and given some idea of what to expect in terms of processing time. To wait to acknowledge receipt of a claim for several weeks in unacceptable. Claimants want to know that documents have been received and the status of processing their claim. I can't believe this would be burdensome for AXA and would be of a real benefit to the customer.

All's well that ends well. I just hope that AXA can improve their customer response procedures. A claim may be a small thing for them but a big thing to the client.
John H. would recommend this plan to a friend or relative.
9 of 9 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
InsureAssist TravCan
Ease of purchase and cost of policy is a plus.
Ruth S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Travelex Flight Insure Plus
Good plan.
Tommy L. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
InsureandGo Global Silver
The customer service representative are very reassuring of what is offered. Each one that I spoke was pleasant, helpful and knowledgeable.
Mealifer L. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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