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Customers who have visited Peru rated our travel insurance plans
4.54 out of 5
524
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Think very carefully about buying this policy or any other policy that has language paying for trip interruption only upon physician's certification at time of illness/injury if you are traveling alone (even if on a tour) and traveling in the developing world. If you are sick/injured enough to require interruption of your trip your focus will not be on getting a doctor's certificate, but on getting to good medical care, preferably at home. As I found, a physician who sends you away in an ambulance will not necessary respond to later attempts by you and the insurance company to certify the necessity for trip interruption.
The company was initially very difficult to get a response from. Once engaged, they were helpful in trying to get a physician's certification. In the end, they adhered strictly to their policy language, ignored the diagnoses on the ambulance invoice, and disregarded what even the claims adjuster said was an obvious need for me to descend rather than continue with my increasingly ascending tour in the face of severe altitude sickness, high blood pressure, and racing heart (the latter of which were caused by the former.) Bottom line: read the policy language carefully and shop around after having read it.
Linda V. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate you providing us with the opportunity to advocate on your behalf. Unfortunately, the claims adjuster was unable to pay the Trip Interruption claim without written certification from the attending physician.

    For all of the Comprehensive travel insurance plans offered on our website, the insured person must see a physician during the trip due to an unforeseen, accidental injury or emergency illness, and secure a note certifying that they must interrupt their trip in order to have a payable trip Interruption claim.

    Please call us at 800-487-4722 if you have any questions about Trip Interruption coverage, or to see if there are any benefits that extend beyond standard Trip Interruption coverage.
    Mar 25,2016
On Call International Single Trip
What I needed was a simple card to state overall coverage AND important telephone numbers. Too many pieces of paper with hard-to-find critical contact info in case services needed.
Linda M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
InsureandGo Global Platinum
The insurance gave m a comfort level that allowed me to enjoy my trip fully.
Thomas K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Silver
Fortunately I did not need to use the plan. Cost and coverage seemed to be very good. Coverage appeared to be similar to a plan I had (on other trips) with another company at substantially lower cost. Very happy with the outcome.
Thomas K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Feb 19,2016
The trip included a
cruise
AXA Assistance USA Platinum
Had a number of previous policies for previous trips and never had a claim. Claim in excess of $40,000 was paid promptly after requested information was sent in with no additional questions. The process was surprisingly hassle free. A great company!
Millard G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Feb 17,2016
Allianz Global Assistance Basic
How can I really rate a plan until I have had to use it, an event I hope doesn't happen.
Jane M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
InsureAssist TravCan Premier
The team was very responsive when I needed to change addresses. However, I became ill and had to cancel. I sent in the paperwork, and they asked for additional paperwork which had already been submitted. I have sent in 2 emails describing where the info is located in the paperwork I sent in.
Anne Gore K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate you providing us with the opportunity to advocate on your behalf. We are happy to report that the claims administrator has informed us that your claim was paid. Please let us know if you have any questions or concerns by calling 800-487-4722.
    Mar 25,2016
The trip included a
cruise
AIG Travel Guard Platinum
We had a trouble free trip so didn"t need to use this, but it was a comfort to know we had it.
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
InsureandGo Global Platinum
My wife became very ill when we arrived in Lima, Peru.The hotel Doctor sent her to the hospital emergency room for tests and treatment. InsureandGo reimbursed us for all our expenses.
Lawrence C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AIG Travel Guard MedEvac Per Trip Plan
Didn't need to use the policy (Thankfully!). I assume the coverage would have met our needs and it was very reasonable priced.
Jonathan P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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