Customers rate our travel insurance plans
( 4.58 out of 5)
based on 36,431 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
Saudi Arabia
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Filed claim
Travelex Travel Select
I went on a vacation and had some unfortunate medical issues. The emergency provider, On-Call is horrible and they bury you in paperwork instead of trying to help you.

TravelEx Claim Administration is no better. I filed 2 separate claims and provided all the documentation and now 1 month later I have not received any payment or information. I called to follow up and I was told someone would call me but noone did.

They did string me along, making partial payments until I persisted..

Finally 4 months later and several faxes and mailings later, the claim was settled, not exactly an easy process but I did get 95% of the claim reimbursed..
Khalid A. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. Travelex has issued the following reply:

    "Thank you for reaching out to us on InsureMyTrip.com, we do appreciate you notifying us regarding the Claims Administrator and the Travel Assistance Company.

    We review and process our clients’ claims with every consideration related to the details of the situation. Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process. Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.

    Additionally, it is imperative for the Travel Assistance Company to obtain a completed medical report and fit to travel forms, prior to making safe travel arrangements.

    Travelex makes every effort to review all concerns from our clients and we hope this provides clarification on the plan benefits and claims process.

    If you have any questions, please feel free to email us at TISReviews@travelexinsurance.com"
    Apr 07,2016
HCC Medical Insurance Services Atlas America
I didn't need to use the insurance, but it's a safe fealing you can obtain insurance from anywhere for any country without a load if hassle. Don't know how the service is, but hope I never need it.
Joseph B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
I applied on what I thought was the 20th day from the date of payment. All the other companies that waive the preexisting condition exclusion, when you apply within 20 days, said that I was in day 21 it was too late. These people allowed the waiver.
Richard W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    In reply to this review, we would like you to know that the various Comprehensive plans have different conditions that qualify a traveler for the preexisting condition waiver depending on plan and state of residency. Some plans simply do not offer a waiver.

    The AXA Assistance USA Gold plan offers the waiver if the traveler (1) purchases the policy within 14 days of the Initial Trip Payment (Day #1 is the date of that Initial Trip Payment); (2) is medically fit to travel on the policy purchase date; and (3) pays the appropriate additional premium to add the coverage.

    In the future, please call us at 800-487-4722 if you wish to quote and purchase a plan with the preexisting condition waiver.
    Nov 26,2015
Allianz Global Assistance Classic
Amazing plan! I was easily able to file the claim online and within less than a week I had the check. Great company to do business with.
KHALID A. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
Allianz Global Assistance Basic
This plan eased my mind while we were traveling, to know that in the event of unexpected problems, we would have a company to contact.
Cheryl T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
International Medical Group Patriot International
I didn't have to file a claim, but the plan's description suited my needs and the price was great.
Matthew K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
IMT Travel Accident Plan
Great service, great support, great product. Thanks so much!
Ali E. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
IMT Travel Accident Plan
Very good to have it.
Thanks
Souheil E. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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