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Customers who have visited Mexico rated our travel insurance plans
4.64 out of 5
1,985
ratings and reviews
98%
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Filed claim
AIG Travel Basic
I called to inquire if this plan covered a flight cancellation as a delayed flight caused me to miss a connecting flight and therefore I had to wait overnight for the next available flight. I was told that this plan did not offer coverage as the reason for the delay was due to the flight crew arriving late.
Seemed a basic reason that would be covered but on this plan I was told it wasn´t so I could not claim if I made alternative arrangements.
I guess you get what you pay for and I chose the basic package, but it worries me what else is not covered if i needed assistance in more extreme circumstances.
DANIEL B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The following response has been issued by AIG Travel Guard:

    "Thanks for reaching out. It sounds like this could be a coverable event depending upon the amount of time the flight was delayed. Please give us a call so we can learn more about your situation and help you start a claim. Our claims department is available Monday – Friday 7 a.m. - 7 p.m. CST. Thanks."
    Apr 05,2016
Travelex Travel Select
I was disturbed to discover that my stolen prescription glasses were not covered and asked for the name and address of the Travelex president. I was told they could not supply this, but would take my information for a callback, which I never received. If this is your kind of customer relations, I can only guess how any claim would be handled. Very disappointing.
Judith S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review even though you expressed disappointment when dealing with Travelex. However, we are sorry to say that prescription glasses are excluded under Baggage Loss in all travel insurance plans. Even if you had purchased a plan other than Travelex, you would not have had coverage for prescription glasses.
    Mar 29,2016
Global Alert! Preferred
Excellent coverage for reasonable price!
Very satisfied! Thank you!
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred Plus
I never knew this type of Insurance plan existed. Unbelievably affordable, and I will use it again for every trip I take!
Kathryn D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travel Insured Worldwide Trip Protector
Had a claim for a doctor's visit in Mexico for an accidental fall. Got relatively fast response from the insurance company and claim was paid.
Steven B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
InsureandGo Global Silver
We did not need to use it but it was reassuring knowing it was in place.
Linda S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
CSA Travel Protection Custom
Very helpful customer service to detail my needs for this trip. Very reasonable because you pay only for what you need. I have booked many insurances for other trips and I will definitely use rhem on my next.
Jacqueline M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Basic
Good price, comprehensive coverage, and easy user interface.
Michael L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Nationwide Mutual Insurance Essential
With the ZIKA virus concerns in Mexico, and me going to visit my pregnant daughter there, I was unhappy that the coverage did not allow me to cancel my trip so that she could come home to the States immediately.
Sharon K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. The only benefit that can be used to cancel a trip due to the fear of contracting Zika virus is Cancel for Any Reason.

    Cancel for Any Reason coverage typically requires the following requirements (varies by plan):

    1) Purchase within 10-30 days of your initial trip deposit
    2) Insure 100% of your pre-paid, non-refundable trip cost
    3) Cancel the trip 2 or more days prior to departure

    While Cancel for Any Reason does give you the flexibility to cancel your trip due to an increased fear of Zika, it does not protect 100% of your trip cost. Depending upon the plan, Cancel for Any Reason benefit will reimburse 50%, 70%, or 75% of your insured trip cost.

    Please call us at 800-487-4772 if you have any questions about insuring against Zika related events, or the Cancel For Any Reason benefit.

    Mar 19,2016
April Travel Protection Choice Family Plan
Great coverage!
Johana M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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