AIG Travel Guard
The original policy covered both me and my son. On or about 8/14/15, I received an email stating our travel dates were 8/17/15 through 8/31/15. I contacted Travel Guard by phone to let them know that both our travel dates were different than shown on the original policy. A Travel Guard representative walked me through a modification form to supposedly change both our travel dates. I was led to believe that my travel dates would be changed to 8/16/16 through 9/1/15 (which it was), and my son's would be changed to 8/14/15 through 9/05/15 (which it wasn't) on his new policy. I didn't realize that my son's new policy had the same travel dates as mine until I called Travel Guard on 9/5/15 to see if I could extend my son's travel date to 9/10/15. That's when I discovered that my son's travel dates had never been changed to what I had requested, or thought I requested. After speaking to two different Travel Guard representatives on 9/5/15, I was informed that a new request would be submitted to extend my son's travel dates to 9/10/15. My complaint is that I spent so much time on the phone on 8/14/15 to make changes that turned out to be incorrect. I feel the Travel Guard representative who walked me through the modification form did not provide the proper guidance for getting both our travel dates changed. My communication with Travel Guard on 9/5/15 is, of course, an entirely different issue.
Paul I. would not
recommend this plan to a friend or relative.
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