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Customers who have visited Vietnam rated our travel insurance plans
4.54 out of 5
255
ratings and reviews
97%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom
We never had to use any features of the policy therefor can not comment on the actual administration of plan.
stuart b. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travel Insured Worldwide Trip Protector
Insurance is best when one does not have to use it. Thanks for the coverage and I am happy I did not have to use it.
John C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
InsureandGo Global Silver
Didn't have to use the policy.
Patricia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
John Hancock Gold
I initiated a call to your office, January 19, to find out what was happening with my claim. I gather from the person I spoke with that my paperwork was received on January 8, that a letter of denial was available on January 15 and still sitting in your office on January 19. Finally I called and only after I said I had not heard anything, did they tell me a letter had been written several, days prior, was actually sitting in their office, and would be sent...another two weeks went by. The exact same thing happened when I sent the letter of appeal...no letter at all in response..I called and they said they had denied the appeal but still today I have not received a letter stating the reason why. I will never use Insure my Trip/Seven Corners again nor advise my clients to do so...a terrible lack of communication, not once but twice.
Lee H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your claim was denied and that the correspondence was delayed in arriving to you. John Hancock Travel Insurance Agency Inc. has informed us that the claims administrator will be contacting you shortly to verify your mailing address, and will also be emailing the letter to you.
    Mar 01,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Fortunately we didn't have to file a claim
Ruth N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Feb 26,2016
The trip included a
tour
AXA Assistance USA Gold
When I needed to see a doctor in Vietnam AXA Assistance USA was very responsive with referrals and information about filing claim. Paid all expenses in reasonable time frame.
Roslyn L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to know your claims experience went well and hope you were able to enjoy the rest of your time in Vietnam. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Feb 25,2016
The trip included a
tour
AXA Assistance USA Gold
I did not need to use the plan, so assume it would have covered what I needed. I would like to congratulate Insuremytrip on their extremely great help in picking out a plan that worked for me. They did a great job and the cost was extremely low. I recommend you to everyone.
Ava G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
    Feb 17,2016
Allianz Global Assistance Classic
Fortunately, we didn't need to use the coverage.
Max V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
InsureAssist TravCan
There is only a way to evaluate the benefits of an insurance plan when a claim has been filed. There was no claim during my trip.
Judy A. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
AXA did a prompt job of reimbursing my claim--once they got the paperwork by email. It took several weeks of phone calls to people whose first language was not English before I finally obtained correct information for filing. Within days, my claim was then processed. Should you file a claim, do not use US Mail to Miami; instead, file electronically and speak to a Claim Agent in Chicago, not Miami, to eliminate the language barriers.
Yvonne L. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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