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Customers rated our travel insurance plans
4.58 out of 5
37,268
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
CSA Travel Protection Custom
It was great not to have to worry about getting sick or having an accident before my trip as I had lost another vacation due to being hospitalized
Elaine R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Global Alert! Preferred
This was a horror from beginning to end. Almost as they were taking me off the stretcher for pneumonia in Bali, they called and asked if I was cancelling my trip. I said "NO"! They harassed me and my husband almost daily by email and phone and continued not to understand the meaning of the word no until I finally contacted a supervisor.. I had called before I went to the hospital and submitted a claim as soon as I got home, around March 18th. They asked for additional information which was not needed; sent a card on May 3 saying they had received my info which was sent in March; and finally paid on May 10th--two months after a legitimate claim. Also, they didn't pay for items like the taxi home from the hospital (an hour away). Any questions or responses involved an unacceptable hold time. A terrible experience all around! Would never insure with them again.
Toni S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy, and also for allowing InsureMyTrip to advocate on your behalf. We are sorry to learn of your dissatisfaction with the claims department, but are pleased that your claim has been paid.
    May 27,2016
AIG Travel Guard Silver
You never really know how good your travel insurance is unless you have to file a claim. Our family traveled to London in April of 2016. On the return trip (London to Vancouver BC, then on to Portland Oregon), our 17 year old son became ill. He was so sick that he had to be taken off the plane by paramedics in Vancouver BC and be transported to the hospital for treatment. Of course that also meant we missed our connecting flight, so we had to stay in a hotel that night after he was released from the hospital. I submitted the $975 hospital bill and $189 hotel bill (both of which we paid by credit card) on the Saturday after we finally made it home. I received text updates on my claim throughout the week, and received checks for both claims exactly one week after filing. It was a difficult situation, but our son is now healthy again and AIG provided stellar service!
JOE Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
AIG Travel Guard Silver
Didn't have to use it (which is a good thing!) but I'm sure they would have given me 5 star service had I used it!
Kayleigh B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
GeoBlue Voyager Choice
Did not need to use the insurance but had peace of mind.
JOHN K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Not making a claim, no ability to decide if the insurance was good or not
Philip S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 11,2016
The trip included a
tour
CSA Travel Protection Custom
Good peace of mind for a reasonable cost.
Phyllis J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
I didn't need the protection but I am glad I had it. You never know.
James F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of protection can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 11,2016
The trip included a
tour
Travel Insured Worldwide Trip Protector Plus
Although Travel Insured initially seemed like the best price for what we were looking for, as we added more costs to our trip the Travel Insured price became prohibitive. Unfortunately, we were already locked in. In the future, before I choose a plan, I'll submit an estimate of the total cost rather than just the initial cost, so I can better choose a reasonably priced plan.
Elisabeth R. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
My wife and I were extremely happy with the plan. The claim process went very well. We'll used your insurance again when we travel abroad.
James D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    May 10,2016
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