When I first looked into travel insurance, my main concern was travel disruption or delay. The agent did not tell me that the total coverage for travel delay was $250. I may have paid more for additional coverage if I would known this. Of course the policy states this if you read it carefully. While I filed the claim, it took over a week to get a response from my claim's adjuster. It wasn't until I threatened to call her supervisor that she called. And she called at exactly the time I asked her not to call. Then I filed the claim on 11/20. When I had not heard anything about the claim for over 2 1/2 weeks, I called the adjuster. She says: Oh, we just got your claim today. The company might never had received the claim if I hadn't called to check on it. What a coincidence that it arrived the day I called. The post office stated that it would be delivered on 11/23, two and 1/2 weeks earlier. It took another 12 days to process the claim. I was informed by e-mail that I would receive $250 for a claim of $400. Funny that the adjuster knew the amount I was requesting during the discussion of the claim and never mentioned the $250 policy limits. Overall, very poor customer service. For all purchasers, be sure to read the fine print to know what you are actually buying.
Karen C. would not
recommend this plan to a friend or relative.