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Customers who have visited China rated our travel insurance plans
4.53 out of 5
572
ratings and reviews
98%
recommended
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Cruise
Filed claim
InsureAssist TripMed
I didn't have any event where I needed to use my insurance or file a claim. Therefore, I believe my review is incomplete.
Christopher S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Overall the AXA Assistance USA Gold plan was very good and fairly priced. We had a luggage claim which was handled to our satisfaction. However, the processing time was slower than expected.
Barbara E. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products and services. We hope you will consider AXA Assistance USA again for future travel.
    Dec 09,2015
The trip included a
cruise
tour
AIG Travel Travel Guard Silver
First trip we've insured. We did so because we were using a tour company not used before, booked and paid for a year and a half before the trip, and going to a country so far away, China. So glad we didn't need to use the AIG Travel Guard insurance, but it was comfortable to know it was there if needed.
Steve S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Essential
I just wanted the RoamRight Essential protection at a reasonable cost.
gordon t. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
Did not file any claim. Not sure whether the procedure is complicated or not. Glad that I don't have to find out.
yuk y. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
On Call International Annual
I didn't need to use the On Call International plan so no complaints. It was good to have the security to know it was available.
Deanna N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
InsureandGo Global Silver
I provided all the evidence documents from the airport, China Southern Airlines, itemize experience to the claim adjuster, and she denied my claimed due to no receipts. She doesn't understand that in China country most the time they don't provide receipts especially where I bought. Not fair at all, not very satisfied with the service. Rip off system.
Dave T. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Zac
    Photo
    Thank you for you for feedback on the policy. We are sorry to learn that your luggage was delayed during your trip. The following statement has been issues by InsureandGo:

    "Thank you for your review. We are sorry to hear about your dissatisfaction with regards to your baggage delay claim. Unfortunately, you were unable to provide “proof of loss” including a statement from airline that the baggage was in fact delayed and receipts for necessary personal items that you would have purchased. This is required in order to establish proof that you incurred a loss and have a valid and payable a claim.”
    Dec 10,2015
The trip included a
cruise
AXA Assistance USA Silver
We had to cancel our trip, but our claim was processed promptly after all the required documents were provided. I rebooked the trip for next year, will use the same plan again.
Dale M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well and you were able to reschedule the trip. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Nov 11,2015
The trip included a
tour
InsureAssist TravCan Premier
Thankfully we didn't have to test the value of the insurance, or the ease or difficulty of the claims process. It was nice not to have to worry, and having the medical insurance be primary was a key point for me. The program I bought was significantly less expensive that the program offered by the tour operator, with very similar coverage.
Stephen E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Since I was traveling to China for 3 weeks I needed a plan that covered all kinds of emergencies. This plan did. I know the company's outstanding reputation, the price was affordable, and I had no worries about coverage should an emergency occur.
Linda O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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