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Customers who have visited Vietnam rated our travel insurance plans
4.55 out of 5
251
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
We did not need to use the plan so we have little to comment on.
Stephen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
April Travel Protection Choice
One purchases insurance with the hope it will never be used. So it was that I purchased travel insurance numerous times without ever filing a claim. My luck finally ran out, as my wife required surgery just a couple of weeks before a scheduled three week trip to Vietnam and Cambodia. The problem was related to a pre-existing condition. Fortunately, the insurance had been purchased with that coverage in place.

The folks at April were great. They emailed the claim forms within minutes of my telephone inquiry. The paperwork was actually less complicated than I had expected. I received a notice of approval about three weeks after the completed forms were received, and a check in full payment of the claim about a week after that.

I'm sorry my wife was taken ill and that we didn't get to experience that journey. Those are losses that really can't be replaced, but at least we didn't lose thousands of dollars on top of everything. I am grateful to April and will very definitely purchase insurance from them again for future travels.

Bottom line: Highly recommended; they came through as promised.
Alan P. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
HCC Medical Insurance Services Atlas International
It was good, we didn't have to file a claim or call. You don't really know for sure the quality unless you have to go through the claims process or call them.
Kevin T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureAssist TravCan Premier
We did not have to use the insurance, but enjoyed the security of knowing we would be covered in case of an emergency.
jan w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
InsureAssist TravCan Premier
I did not need to file a claim, so I cannot comment on how the company would perform should I have needed to use the coverage I purchased.
Pamela V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Travel Insured Worldwide Trip Protector Plus
Due to an unexpected medical condition, we had to cancel our trip to Vietnam and Cambodia. Our Travel Insured Worldwide Trip Protector Plus plan worked just as we had hoped. We were reimbursed for all of our costs including our visa fees! The claims process was very easy and we got a check in 4-6 weeks.
Steven L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom Luxe
But how would we know how this plan would respond without something bad or even tragic happening? Fortunately we did not have to use the CSA Custom Luxe plan. We will say it gave us peace of mind.
Ngoc K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
We travel with confidence when we have this insurance. In the past, we had to cancel a trip at short notice due to a health issue. We were promptly refunded the cost of the trip thanks to the CSA Travel Protection plan.
ellen g. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I was pleased with the price of the plan and very happy that I did not have to use it. I'll certainly look into using you again.
Jan N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Guard Gold
The original policy covered both me and my son. On or about 8/14/15, I received an email stating our travel dates were 8/17/15 through 8/31/15. I contacted Travel Guard by phone to let them know that both our travel dates were different than shown on the original policy. A Travel Guard representative walked me through a modification form to supposedly change both our travel dates. I was led to believe that my travel dates would be changed to 8/16/16 through 9/1/15 (which it was), and my son's would be changed to 8/14/15 through 9/05/15 (which it wasn't) on his new policy. I didn't realize that my son's new policy had the same travel dates as mine until I called Travel Guard on 9/5/15 to see if I could extend my son's travel date to 9/10/15. That's when I discovered that my son's travel dates had never been changed to what I had requested, or thought I requested. After speaking to two different Travel Guard representatives on 9/5/15, I was informed that a new request would be submitted to extend my son's travel dates to 9/10/15. My complaint is that I spent so much time on the phone on 8/14/15 to make changes that turned out to be incorrect. I feel the Travel Guard representative who walked me through the modification form did not provide the proper guidance for getting both our travel dates changed. My communication with Travel Guard on 9/5/15 is, of course, an entirely different issue.
Paul I. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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