Customers rate our travel insurance plans
( 4.58 out of 5)
based on 34,062 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
Alaska
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Filed claim
The trip included a
AXA Assistance USA Silver
It is a relief knowing that I was protected and even more that it was not necessary to have to use the plan. Thanks for the peace of mind.
Henry M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Asset
We had a great trip to Alaska and we didn't have to file any claims. It was worth the cost just to have the security that if something had happened, we had coverage to lessen any out of pocket expenses. Travel insurance is well worth the price in our book.
JAMES C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
CSA Travel Protection Custom
The one thing I requested assistance with was not provided, despite the fact that the CSA website said they could assist. I thought I had lost my passport. Based on my CSA plan documents indicating you could help with lost or stolen travel documents, I contacted CSA and was given no assistance or guidance whatsoever. After being bounced around to three different extensions, all the representative said was, "your policy doesn't cover passport replacement." No help with how I should solve my dilemma, who I should call, etc. Just a waste of precious time I couldn't afford to waste while I was trying to beat the clock to save my vacation. Why claim that you can assist with stolen/lost travel documents if you can't? You made a stressful situation worse.
Kristin B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    The following is a statement from CSA Travel Protection:

    Dear Ms. Bercume,

    Thank you for sharing your experience with us; we apologize for any inconvenience you may have experienced. We reviewed the case and the phone calls in question, and agree that you were not provided the level of service we would expect. Corrective action has been taken, and we are confident that this was a one-time occurrence.

    As a customer service gesture, our assistance provider will be reimbursing your plan cost. You should receive that payment within the next 30 days. We hope you will give us another chance to serve you in the future. If you have any further questions, please contact us at (800) 348-9505 or csa@csatravelprotection.com.
    Oct 08,2015
  • KristinB
    Photo
    UPDATE: I'm very glad to report that CSA took the time to read and review my complaint and took corrective action to ensure others won't suffer the same fate. Their response, action to re-train those who dealt with me and the gesture of reimbursing my plan cost have restore my faith that they truly endeavor to make traveling worry-free. As such, I am amending my survey to indicate that I would (and WILL) use them again.
    Oct 11,2015
The trip included a
AXA Assistance USA Silver
It was easy to compare coverage and purchase online.
Carole G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AIG Travel Guard Basic
Receiving a policy review notice before the trip greatly benefits travelers.
Linda H. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
A little pricey.
Robert Y. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureandGo Gold
It was reassuring to know that I was covered if an issue occurred.
Merlyn L. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Travelex Travel Basic
As we age, and our senior adult family members age, we have always taken insurance coverage to make sure we are covered. Fortunately, we have never had to file a claim for this reason, but feel certain we would be covered without issues. Thank you for providing your service!
Cleatus S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
As far as I know the policy was fine. We had no issues and no claims.
Stephen B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
InsureandGo Platinum
Though I had no incident that required your services, I had peace of mind. I knew that I was covered just in case something did happen where I needed your assistance.
Larry V. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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