I’ll start by saying we’ve traveled often and purchased insurance each time for the last several trips. We have particular requirements and the InsureMyTrip agent we spoke with was remarkably patient and helpful in sorting out the various options and directing us to the one or two that would meet our needs. So we have only appreciation for the service from IMT.
The trip insurance companies, however, are a different story. I believe the basic principle of Seven Corners, probably all the insurance companies, is to minimize the likelihood of having to pay a claim either by the terms and conditions or the obstacles to filing. We did file a claim. Because our initial outbound flight was cancelled, we missed a continuing flight and had to pay $1,200 for a ticket for the following day (plus other expenses). The claim forms are remarkably picky, requiring an actual ticket rather than an e-ticket. Who provides paper tickets anymore. And the other documentation requirements were onerous, designed to create barriers rather than to facilitate the process.
But it was the fine print that was eyebrow raising. After accepting the claim, Seven Corners sent checks for all of $150, which was their policy limit for trip delay. That’s it. Doesn’t matter what it actually cost; that’s all they’ll pay, far less even than the cost of the premium.
It was too much of a hassle to fight and probably lose an appeal so I gave up.
If you read the reviews on this site, very few purchasers had to file a claim and many of these were dissatisfied.
Lesson: Carefully read the fine print. The limits are pretty low. The claim process is painful. The premiums are high. I suspect this is true for all insurers, not just Seven Corners. I also suspect that, for these reasons, it’s a fabulously lucrative business. Be forewarned.
Michael M. would not
recommend this plan to a friend or relative.
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