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Customers who have visited the United States rated our travel insurance plans
4.58 out of 5
3,484
ratings and reviews
98%
recommended
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Filed claim
Allianz Global Assistance Basic
Always nice to know you have coverage, but even better if you don't have to use it. Great peace of mind.
Mark S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Too expensive compared to what others on the same trip paid.
Wiliam P. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your comments on pricing. Your policy premium was determined by the age of the travelers, prepaid and non-refundable cost of trip, length of trip and (on some plans) destination. You actually selected the second least expensive Comprehensive plan that was offered on our website. Your policy cost was approximately 10% of your total policy cost which is actually in range for your age group.

    In the future, you may wish to call us at 800-487-4722 to assist you in selecting a plan with the most competitive pricing.
    Jan 28,2016
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jan 29,2016
John Hancock Bronze
Addition to previously submitted review. The day before we were scheduled to leave for Phoenix, AZ, we were notified that the unit we had rented for three weeks had been sold and we were going to be switched to a house in a different part of Phoenix. Upon arriving at the house, we discovered the one bedroom had an unacceptable sofa bed. The owners agreed to bring another mattress and we decided to try staying there since the rest of the house was nice. The second mattress helped but still was not up to par. Then the water pipes sprung a leak underneath the slab the house was sitting on. This caused the third bedroom to be uninhabitable and the reconstruction company put a large humidifier with five heaters in the unit to dry up the leak. The noisy equipment was there for three days. The water pipe was rerouted from the garage up through the ceiling. We decided to stay there despite the inconvenience because we thought it would be more trouble to move elsewhere. Since your insurance only covers monetary lose we did not file a claim. Your insurance should also cover inconvenience caused by events beyond the insures's control. People looking for insurance should be aware of this. In addition, our return flight was scheduled for Jan 23. Due to the impending blizzard Delta Airlines was encouraging everyone flying to Harrisburg PA to change their flight plans as they could not guarantee we would be able to get home. As a result we returned a day early. I need to check whether this is a covered event.
Marian B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Brittany
    Photo
    Thank you for your feedback on the policy. We felt as though this review deserved a reply via email to further discuss your suggestion about covering inconveniences, and if your change in flight arrangements would potentially qualify for coverage. This review also deserves a published reply because it is very informative and will be helpful to fellow customers.

    Comprehensive travel insurance plans do cover the cost of renting pre-paid and nonrefundable properties. Plans such as the John Hancock Insurance Agency Bronze plan do provide Trip Cancellation / Trip Interruption due to a list of covered, unforeseen, emergency events. However, the customers assessment that standard Trip Cancellation / Trip Interruption coverage is not designed to cover inconveniences such as uncomfortable sleeping arrangements or broken pipes is correct.

    Please call 800-487-4722 if you have any questions or concerns. Our representatives are available 7 days a week and would be happy to provide assistance.
    Jan 26,2016
Global Alert! Preferred
We could not have been more pleased with our claim results. We had a family death in December and today we received a Full Refund for our claim. Thank you for responding as you did and we will use your insurance again.
David C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom
I would like the plans to be more understandable, less legalese.
Charles D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
InsureAssist TravCan Premier
I had to contact the office on a weekend and received a response within minutes.
Cynthia B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
Thankfully I did not have to use this plan but I was very glad it covered my expenses if I had needed to submit a claim.
Michael A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Global Alert! Preferred
Since we had no reason to file a claim, the policy and ease of purchase was excellent!
Kari P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
HCC Medical Insurance Services Atlas America
Well, luckily, I did not use, but I felt protected for my trip.
Jeannette M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
MEDEX TravMed Choice Inbound
Too expensive for 7 weeks coverage.
Lyle R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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