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Customers who have visited Austria rated our travel insurance plans
4.61 out of 5
206
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
HCC Medical Insurance Services Atlas International
It was a comfort to know that the insurance was there if we had needed it.
Alan S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Global Underwriters Diplomat International
Agent was very helpful, professional and courteous with the selection process. Our experience has always been most positive.
Fortunately, no claim on policy was necessary.
Thanks for the great service and products.
Lawrence G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Classic Trip Plus
I bought the Allianz Classic Trip Plus plan. I have no idea if it was good or bad. That would not happen until I had a claim, not that I want to claim. With any insurance you do not know if it's good or bad until you have a claim.
Richard L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
InsureAssist TravCan Premier
I was pleased with the ease of comparing plans to find the one that best met my needs.
Louis P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
Nationwide Mutual Insurance Essential
The plan was easy to purchase. I was able to speak with a customer service representative on the phone, as well as make the arrangements on my home computer. Since I don't travel much, and this was a big trip, I really appreciated the customer service.
Susan K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Allianz Global Assistance Basic
I didn't need to use the insurance during my trip, but it was comforting to have coverage.
Sully S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Unfortunately, we had to cancel our planned trip due to a family member illness. A claim was subsequently submitted and resolved satisfactorily. However, there was a minor glitch that required some insistent persuading on my part to overcome. One of the claim items was a fee imposed by the airline for returning the reward miles that had been used to book the flight to Europe. For some reason that still escapes me, the claim representative could not verify that the airline fee was related to the flight to Europe even after speaking to someone at the airline. I was asked to provide some kind of invoice which was ludicrous since the airlines don't work that way. When you incur an expense with them (like booking a flight) they expect immediate payment. Evidence of the payment was provided by a copy of the charge account statement. We had also incurred the same kind of fee with another airline, yet no further supporting documentation was requested for that part of the claim. This matter had to receive supervisory approval to be paid! It still makes no sense to me. Having said all that, the claim was paid in full so I am satisfied.
Ronald F. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
Allianz Global Assistance Basic
Fortunately, we did not have to use the insurance.
Richard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travelex Travel Basic
We had the almost unbelievable misfortune to have two, count them 2, 24-hour travel delays on this trip: one going, and one coming back. If something like that happens to you, be sure to save every piece of paper you get: old and new boarding passes, original itinerary, etc. You will need them to file a claim. The company was great. They paid the claim promptly and with a note that said: "It has been a pleasure to be of service."
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Basic
I found the preexisting condition limitations difficult to understand and didn't notice that there was customer support.
Andrew R. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on this policy. In the future, our customer service is available 7 days a week, 365 days a year at 800-487-4722 to assist with travel insurance inquiries.
    Jul 08,2014
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