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Customers who have visited Russia rated our travel insurance plans
4.52 out of 5
263
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
CSA Travel Protection Custom
Peace of mind, plain and simple. Good product for reasonable cost.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I had to use my luggage delay coverage. After following the instructions for filing the claim I was kept informed and received the check within the specified time without hassle.
Rosalyn A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
April Travel Protection Choice
This policy gave me the safety net I needed to enjoy the planning and actual taking of this trip.
Evelyn B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Didn't need to file a claim but the price was reasonable and the knowledge that my wife and I were covered for the stated issues was reassuring.
Michael M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
insuremytrip and the CSA coverage I bought for a trip to Russia was my security blanket. I made no claims, but that's the best outcome.
Thomas J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
Didn't use any coverage during my trip, so can't really say anything about coverage or claims. The insurance was required by Russia in order to get a tourist visa, and they accepted this coverage with no problem.
Judith M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AIG Travel Travel Guard MedEvac Plan
It was a relief to be able to purchase separate medical evacuation insurance at such a reasonable price. Glad I didn't need to use it.
Maxine T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Travel Insured Worldwide Trip Protector Plus
Had to file a claim using CFAR. The claim was paid exactly as promised with no problems or runarounds. Everything was handled electronically. Received a check within about 2 weeks. Great, friendly service. I highly recommend.
Pavel B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Platinum
I had to appeal three times before $40 of my $120 claim for expenses incurred as a result of baggage delay was allowed. They didn't think the cost of transportation to get to a store to purchase needed clothing was reimbursable. People I spoke to on the phone had no authority to deal with the claim. The documents sent to me referred to me as "the patient" on what was obviously a medical insurance form. I think the claim was finally allowed only because I was stubborn and persistent.
Paul F. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for you feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will explain policy benefits, help submit documentation, assist in filing appeals, and contact the insurance company on the customers behalf in an effort to expedite the claim process. We can be reached 7 days a week by calling 800-487-4722.
    Jan 19,2016
    • Crystal
      AXA Assistance USA
      Photo
      We apologize for any difficulties you may have experienced during the claims process. We appreciate your comment as we continually look for ways to improve our product and member experience. We understand the claim in question has since been resolved, however please feel free to contact us directly if we can be of any further assistance.

      Jan 20,2016
The trip included a
tour
AXA Assistance USA Gold
I've used AXA Assistance USA Gold plan twice, both times I had to use it unfortunately. Once for a trip delay caused by the airline, another time for an illness. Both times they processed it relatively quickly, were very kind over the phone, and fulfilled our claim. I recommend AXA Assistance and will continue to use them for my travels.
Jessica M. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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