Customers rate our travel insurance plans
( 4.58 out of 5)
based on 36,533 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
South Africa
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Filed claim
The trip included a
AXA Assistance USA Gold
Not having had a claim, I have no basis to recommend or not recommend this policy.
Larry A. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Allianz Global Assistance Classic Trip Plus
I am thankful that I did not have to use it.
Marilyn B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Global Alert! Preferred
We filed a claim when my husband took ill while we were on vacation in South Africa. TripMate, the insurance company behind Global Alert, took a very long time to process our claim after we returned home and filed the claim. Additionally, TripMate told us the medical coverage was secondary to our health insurance when that was not the case; TripMate should have paid the hospital directly, which they did not, so we had to pay out of pocket and then recover the hospital and medical expenses. We have finally received full payment for the claim but that happened only after the folks at InsureMyTrip got involved. The Customer Care department of InsureMyTrip is wonderful and they contacted TripMate on our behalf until the claim was finally paid. If you have a problem with any policy sold by InsureMyTrip, they will stand behind it! To summarize - I do not recommend TripMate or Global Alert insurance based on our experience but I definitely do recommend InsureMyTrip.
Meryle M. would not recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We will be forwarding this review to TripMate.

    We are pleased to learn that your claim has been paid. Thank you for allowing InsureMyTrip to advocate on your behalf and assist you in getting your claim resolved. We apologize on behalf of the claims administrator for the lengthy claims process and confusion over whether the medical coverage is primary or secondary. In general, the medical expense benefit provided on comprehensive travel insurance plans is in excess of your primary health insurance.

    "If at the time of the occurrence of any Loss there is other valid and collectible insurance or indemnity in place, We shall be liable only for the excess of the amount of Loss, over the amount of such other insurance or indemnity, and applicable deductible."
    Sep 12,2015
John Hancock Bronze
I felt the John Hancock name was the best fit for me. I was confident if I needed to cancel my trip, they would honor the contract. I will definitely use them again for any upcoming trips.
Shauna E. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
TravelSafe Classic
All policies are great when you do not need to use them!
Brenda R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
Had peace of mind.
Valerie B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
On Call International Single Trip
It gave me peace of mind.
Valerie B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
AXA Assistance USA Gold
The coverage was good and there was a waiver for pre-existing conditions, which I felt was of great value.
Richard M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
Travel Insured Worldwide Trip Protector
Had a claim and they were great in taking care of it.
Donald S. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
InsureandGo Global Silver
Good coverage. Gave me a sense of well being for unforeseen events in a challenging part of the world. Provided security, even though I did not need to make use of policy.
Charles R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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