Customers rate our travel insurance plans
( 4.58 out of 5)
based on 34,077 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
the United Kingdom
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Filed claim
Global Underwriters Diplomat International
Not sure what the point of a review is when we did not need to make a claim, but taking out the insurance was certainly easy.
Stephen A. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureandGo Global Silver
When I first looked into travel insurance, my main concern was travel disruption or delay. The agent did not tell me that the total coverage for travel delay was $250. I may have paid more for additional coverage if I would known this. Of course the policy states this if you read it carefully. While I filed the claim, it took over a week to get a response from my claim's adjuster. It wasn't until I threatened to call her supervisor that she called. And she called at exactly the time I asked her not to call. Then I filed the claim on 11/20. When I had not heard anything about the claim for over 2 1/2 weeks, I called the adjuster. She says: Oh, we just got your claim today. The company might never had received the claim if I hadn't called to check on it. What a coincidence that it arrived the day I called. The post office stated that it would be delivered on 11/23, two and 1/2 weeks earlier. It took another 12 days to process the claim. I was informed by e-mail that I would receive $250 for a claim of $400. Funny that the adjuster knew the amount I was requesting during the discussion of the claim and never mentioned the $250 policy limits. Overall, very poor customer service. For all purchasers, be sure to read the fine print to know what you are actually buying.
Karen C. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
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    Thank you for your feedback on the policy. InsureandGo has issued the following statement in response to this review:

    “Thank you for your review. We are sorry to hear about your dissatisfaction with the handling of your claim. We have conducted a thorough investigation of your case and have concluded that your claim was delayed in processing due to a stall in mail delivery during the Thanksgiving holidays. However, once received your claim processed and paid within 2 weeks. We take pride in delivering a great customer experience and we regret that we were not able to meet your expectations in this case.”
    Jan 20,2016
AXA Assistance USA Silver
My suitcase was 24 hours late when I returned from my holiday. I called for a claim form and explained my 24 hour baggage delay, the operator on the phone stated that the coverage for baggage delay was for purchases made, I told the operator that I didn't need to make purchases as I was already at home but I wanted to claim the $100 for 24 hours delay. I wasn't able to claim as I made no purchases, I was disappointed on the wording of the insurance coverage.
Colin W. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
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    Thank you for your review. We are always appreciative of comments from our Insureds that can assist fellow travelers.

    As you indicated in your review, Baggage Delay coverage in Comprehensive Travel Insurance plans reimburse you for the additional expenses that you incur during the trip due to a covered Baggage Delay. Since you did not make any purchases, there were no additional expenses so there would be no reimbursement under Baggage Delay.
    Jan 16,2016
  • Crystal
    AXA Assistance USA
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    Thank you for taking the time to provide a review of your purchase. We apologize for any confusion with the policy benefits which may have occurred. We appreciate your comments and continually use customer feedback to improve our products and service. We hope you will consider us again for future travel.
    Jan 18,2016
Travelex Flight Insure Plus
Fine.
edward g. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
John Hancock Bronze
We canceled our trip to London, Paris, and Strasbourg as it was scheduled to take place right after the terrorist attacks. We used the Cancel for Any Reason clause, and John Hancock reimbursed us within two weeks of filing the claim! Everything was submitted online and was super-easy. We were reimbursed train tickets, pre-paid site entry tickets, and even airline cancellation fees. We can't recommend this enough and will continue purchasing this product going forward for all of our big trips.
Linda K. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
AIG Travel Guard Gold
It would be helpful if we could print a small card that we could show to a car rental agent proving that we purchased the rental car supplement. As it is, we have to show them the entire printed policy. All they need to know is the amount of coverage, who issued it and how to contact them.
Gary N. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
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    Thank you for taking the time to help your fellow travelers. We have forwarded your suggestion to our Products Supervisor to recommend to the various companies.

    Please feel free to contact us with any questions on your policy or future purchases.
    Dec 27,2015
InsureAssist TravCan
Having a plan for our big trips is always great peace of mind. Very gratefully, we have never had to use them when we have been away, but it gives us peace knowing we have it.
Danny M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureandGo Global Platinum
Thank you for having such caring employees. I broke my wrist while in London and the insurance people were so nice.
Patrick C. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
HCC Medical Insurance Services Atlas International
Best price around! I wanted simple medical travel insurance for the "just in case", and this was exactly what HCC Medical Insurance provided.
adam h. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Nationwide Mutual Insurance Essential
Our trip was interrupted due to the tragic death of our 31 year-old son. The filing of the claim was fraught with delays and repeated requests for information already submitted. The initial reimbursement offered was not consistent with our loss of prepaid expenses and we filed an appeal. The initial appeal was denied, but finally after engaging an advocate from InsureMyTrip and submitting an appeal directly to Nationwide (not their claims processing contractor), we received appropriate reimbursement. To make matters worse, in the face of our tragedy, the representative from the claims processing made repeated insensitive comments in reference to our son’s death. It did not need to be this difficult; we would never buy travel insurance from Nationwide again.
Carolyn L. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
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    Thank you for your feedback on the policy. We are sorry for your loss. Thank you for allowing us to advocate on your behalf.
    Dec 17,2015
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