Customers rate our travel insurance plans
( 4.58 out of 5)
based on 36,268 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
the Caribbean
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Filed claim
The trip included a
InsureAssist TravCan
With your policy of not returning funds for a trip that was cancelled months in advance (even before payment was due on the cruise ship) is just a complete rip off.
ESPECIALLY for repeat customers. Be assured you have lost our business and anyone we used to refer to you in the future. The worst customer service I have ever received. I don't even know how you are still in business but I can assure you that from me alone over a lifetime of cruising that you are losing $1,000's of dollars. Now add in our friends and referrals? We all be cruising the Mediterranean this summer and will happily NOT be using YOU. I would say yes to the box below on contacting me but you ignored my request for months to call me back about this issue so I know it is a joke. You don't even have customer service!
William G. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your experience. The policy premium could not be refunded due to the cancellation request occurring outside of the 10 day review period.

    The following excerpt has been taken from the InsureAssist TravCan policy certificate:

    "All premium is non-refundable after a 10 day review period."

    After reviewing your request to cancel the policy for a refund of premium, the Underwriter stood by the terms and conditions of the policy.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Mar 25,2016
The trip included a
CSA Travel Protection Custom
We did not need to use it, but isn't that why we buy insurance anyway.
Karen E. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
M.H. Ross Advantage Asset
Didn't think i would need to use it, but it turned out I did and the process was very smooth. I just sent in the receipts along with the form and the check was in the mail in a short period of time. Will use them again for our future trips and will recommend them to all our friends and family.
Randi P. would recommend this plan to a friend or relative.
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Value
Claims
Satisfaction
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Essential
Didn't need to file a claim, but found to be best plan for the money
Brad G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Essential
So my policy covered lost items in my case, or so I thought. I explained the situation to Nationwide via telephone and the rep was confident I would be reimbursed, so she sent a claim form. I provided all documentation and original receipts, including my new purchase receipt to replace the lost item. After filing a claim with Nationwide, I got the following response for a pair of $30.50 fins that were lost. Nationwide's response was:
"The policy purchased specifically excludes coverage for 'mysterious disappearance' and 'imprudent action or omission."
Why have a policy that claims to cover "lost" items when EVERY response to a lost item logically could fall under "mysterious disappearance" or "imprudent action or omission." (My item was left behind while waiting for a taxi at the beach- the taxi was late, we were on the other side of the island, needing to get back to a cruise ship).
I contacted InsureMyTrip after my denial. I was told a representative would telephone me the next business day. After waiting almost two weeks and not hearing back I posted the review.
A Senior Representative from InsureMyTrip did call quickly after I submitted my review. He was sincerely apologetic since no one followed and he contacted Nationwide immediately and went to bat for me in this case. Despite his efforts, Nationwide held firm and gave some excuses/reasons that did not fit the claim I am told- I should have filed with other companies first, but I did not lose the item in their property.

However, InsureMyTrip emailed and told me they are going to cover the cost of the fins which they did not have to do!

I've booked/recommended many other people/couples through InsureMyTrip and they have always been professional AND competent- in dealing with them from booking insurance, asking questions after booking, or having to inquire about claims. That is a rarity these days. Thank you.

Side notes: I could have called back to follow up myself but I am dealing back and forth with a few other companies (unrelated) for myself and other people and just got tired of it all, so I submitted a review first. My ratings for the plan are based on the claim denial. I would advise to call them and speak to the actual claims person if you have any questions prior to booking your insurance. Also, consult the list of exclusions for lost/stolen items. Thank you
Steven Z. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
Allianz Global Assistance Basic
No opinion. Did not need to file a claim.
William L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
TravelSafe Classic
Thankfully we had a great trip and the insurance was not needed. We already have Travelsafe on our next trip. Hope it is not needed as well. Thanks.
Matthew R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Nationwide Mutual Insurance Choice Cruise
Luckily we did not have to file a claim as our vacation went on as planned, but the coverage we chose was exactly what we wanted and the price for this plan was really good.
Barbara C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Silver
it was a confort
to know that i had protection
Henrietta E. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with comfort to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Feb 18,2016
The trip included a
Nationwide Mutual Insurance Essential
We missed our cruise.Due to blizzard in New York we were not able to fly out.I by travel insurance 3-4 times a year always wondering, if i ever have to file claim,will i be reimbursed?And guess what?In 2 weeks after Nationwide Mutual received my claim,i received the checks with no hassle.Thank you,Insure my trip and Nationwide.
Diana L. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
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