Travel Insurance Reviews

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site.

Customers who have visited New Zealand rated our travel insurance plans
4.44 out of 5
304
ratings and reviews
96%
recommended
Sort by
Cruise
Filed claim
GeoBlue Voyager Essential
Luckily we didn't have to file a claim. Working with the team was really good, they were helpful in helping us sign up for a plan, really great customer service.
Gil B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
I mean I didn't need it so it was good lol if something happened maybe it would be different. Good price though!
Jennifer L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jul 08,2016
CSA Travel Protection Custom
Came home safe
With no need for a claim.
Felt safe that I bought the
Policy.
Johanna P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
InsureAssist TravCan
After some additional documentation was submitted, I was allowed to change the dates for the trip insurance after I had to delay the dates of my trip due to medical issues.
Kathleen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I fell in New Zealand and had a large bruise on my leg. The international telephone number was not working so I could not ask about special accommodations on my flight home.
Gordon H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
I routinely buy travel insurance but this is only my second claim in 10 years! My luggage was delayed 3 days.

After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea!

Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.
Carlton K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
Global Underwriters Diplomat International
Fortunately, we had no claims
John N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
CSA Travel Protection Custom
Had to cancel trip due to ill mother, claim was not paid, said she had a pre-existing condition, She's 90, all her conditions are pre-existing!
diana b. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel. The CSA Travel Protection Custom plan does not exclude coverage for pre-existing medical conditions for non-traveling family members. However, the reason for cancelling the trip must be unforeseen when the policy is purchased. Please call us at 800-487-4722 if you have any questions or concerns.
    May 27,2016
April Travel Protection Choice
I had a medical emergency. I called April Travel Insurance to find out where to go. The initial call took forever, I believe almost 25 min. The girl processing my call was VERY slow and ask me for every travel detail that was listed on my policy. She finally directed me to go to an Urgent Care 20 minutes from my hotel, which at the time I did not know the distance. Since I did not have a car, I had to take a taxi. When I arrived at the Urgent Care, I learned that it was closed for the day, so my taxi driver found an Urgent Care 1 block from my hotel. I incurred a $50 taxi expense, which April Travel refused to pay, even though it was their incompetency that led to such a ridiculous and unnecessary expense. I will never use this company again. I guess you get what you pay for. The cheapest = poor and incompetent service!
JAMES L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. April Travel Protection has issued the following reply:

    "We are saddened to hear of this client’s Assistance case. APRIL prides itself in providing exceptional Customer and Assistance services to all policyholders. It appears that the business hours provided by our network of providers for the 2015 holidays was inaccurate and led to this unfortunate scenario the same day of the client’s departure to their covered trip. The reimbursement of the taxi expense was provided by APRIL and the check was cashed by the client on May 2, 2016.

    We apologize for the inconvenience this may have caused you. We hope to have you as a returning customer in the near future."
    Jun 16,2016
    • JAMESL
      Photo
      Zac, On March 31st I requested a review of my claim. On May 2nd I received and cashed the reimbursement check for the denied taxi charge. The check came with NO explanation. The very next day I received, via email, this response from the claims department:

      "Dear Ms. Lockwood,

      As the claims administrator for American Modern Home Insurance Company, we received your appeal in our office on March 31st 2016, relating to your Trip Medical claims. We have reviewed the facts related to your loss and have determined that our original position of your claim must stand.

      The Taxi cost is not a covered benefit under the Accident or Sickness Medical Expense benefit regardless of the circumstances. Please refer to your policy for valid benefits...."

      So even though they ended up paying the claim in full, I highly doubt I would ever deal with this company again.
      Jun 16,2016
Nationwide Mutual Insurance Essential
Purchasing the insurance was easy. Since we had no reason to file a claim it's impossible to know whether to be satisfied with the company or not.
Bryan J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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