I ended up not going. After getting the run a round about who to file a claim with for the cancellation for any reason because I was told I was one day late---then when I spoke with the agent about getting a cancellation due to medical reasons because I had 8 appointments at Mayo Clinic in Jacksonville, I was told i needed to get proof that I had medical reasons, the problems, and the reason that my appointments were required to take place during the time I was supposed to travel.
I have had more pleasant experiences with other companies and I will return to using other companies for my next trip.
You guys blew it!
Eric L. would not
recommend this plan to a friend or relative.