Travel Insurance Reviews

To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site.

Customers who have rated our travel insurance plans
4.58 out of 5
14,925
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
TravelSafe Classic
I did not have to file a claim so I really can't judge. The real test is how they respond to a claim but it's better to be safe than sorry.
Andrea A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
I have often purchased travel insurance for the peace of mind it brings. The last time, I did have to file a medical claim. I got sick while on a cruise and needed treatment that totaled about $1,000. When I got home, I filed a claim with all the proper documentation and the claim was handled promptly. Couldn't be happier. Just purchased the same plan for an upcoming trip and will purchase another for our trip next spring.
MIchael O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jun 27,2016
The trip included a
cruise
CSA Travel Protection Custom
Airline lost my luggage for a planned 11 day cruise to arctic circle. no appropriate clothes. tried to have flight back changed since I did not want to go on this cruise with no clothes. told this is not a covered reason. Stuck going on cruise with only small amount of $ to get some replacements for all I needed and total expense was quote MINUS what airline offered, not in addition to what airline offered which was unreasonable. ($100 for arctic vacation)
David W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Not cool when I tried to make a claim due to an emergency before the trip, provided all the documentation requested and after spending a lot of money on this trip, turned around and told me my emergency wasn't covered. The purpose of me getting this insurance was because of the amount of money invested in it and the long period of time we had to wait to travel. No, I won't recommend this company to anybody and I will never use it again. Not worth it!!
Carmen M. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were unable to travel due to an emergency. Trip Cancellation reimburses 100% of the pre-paid and nonrefundable trip cost if the trip is cancelled due a covered unforeseen event. If the reason for cancelling the trip is not a covered peril or results from an exclusion, the claim will be denied. Please call us at 800-487-4722 and request a Customer Advocate if you feel as if your claim was incorrectly denied. You can also contact CSA Travel Protection to receive further explanation as to why your claim was denied.
    Jun 30,2016
    • Zac
      Photo
      The following reply has been issued by CSA Travel Protection:

      "We’re sorry to hear that there was an emergency that caused you to change your plans and apologize for not meeting your expectations. It’s important for our customers to choose the correct policy to fit their needs. We have dedicated customer service representatives who can help answer questions and guide you towards the best coverages. If there is something specific that you want to be sure is covered, feel free to ask about it before, during or after you purchase the policy. In this instance, your emergency was not covered. However, we do offer policies in which it would have been. Please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com to find out more about our travel protection and emergency services offerings."
      Jul 14,2016
CSA Travel Protection Custom
Considering we did not need to file a claim I can only speak to the ease of purchasing the insurance. It was not difficult and we record immediate confirmation and info via email.
Patricia F. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
MEDEX TravMed Choice Outbound
I purchased a plan from MEDEX for my 6 month trip to Thailand. I went to the hospital twice so I filed a claim when I came back to the states. I never got an email or notification letting me know that my claim had been filed and rejected. I had to call myself. When the insurance policy stated that $100 deductible was required, I did not realize that I had to spend at least $100 to get reimbursed. My health bills only amounted to $41 (1,500 Baht), which I take responsibility for not reading the fine print. Regardless, I will not be using MEDEX in the future.
Lydia G. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were hospitalized during the trip. While the TravMed Choice Outbound plan is a very good plan, we certainly understand your disappointment that the deductible exceeded the incurred medical expenses. Unfortunately, this plan does not offer the ability to chose a 0 USD deductible. In the future, we encourage you to call us at 800-487-4722 so that we can assist you in choosing a plan that does not include a deductible.
    Jun 30,2016
AIG Travel Travel Guard MedEvac Plan
Great plan at a very fair price!
Ronald S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AIG Travel Travel Guard MedEvac Plan
The only useful reviews would be from people that actually had to file a claim. Fortunately I didn't need to.
Victor S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
RoamRight Essential
Thanks for guiding us through to the right product and price.
Carol L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
I'm here so it's all a moot point!
JEANMARIE F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage will certainly help you focus on the important things like enjoying the travel experience and destination. Have a wonderful trip! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 22,2016
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