We had to cancel a trip due to health reasons and, much to my relief, Travelex paid the claim promptly. Everyone I spoke to on the phone was helpful and I have always had good experiences with them in the past. However, I had never filed a claim before, and I was a little concerned that the insurance company would look for small, nit-picky reasons not to pay the claim, and/or create onerous administrative processes. That was not the case here -- I filed the paperwork and had a check in my mailbox about 2 weeks later. I'm rating them at 4-stars for claim processing instead of the top mark of 5-stars only because they made an error in calculating the claim amount, which required a few phone calls to fix -- though again to their credit, they promptly sent a second check for the remaining amount. The claims process would benefit from some modernization, as well -- I had to send hard copy forms in by fax or mail, when it would have been easier just to file the claim online and upload my documentation.
Sean P. would
recommend this plan to a friend or relative.
1 people found this review helpful