It took over 16 weeks, over 120 pages faxed (some of it multiple times) and far too many telephone calls to resolve my claim. And, yes, I submitted all they asked for on the forms they requested including proof of insurance payment in a timely fashion. I even provided a spreadsheet because our situation was slightly more complicated. Claims are processed through a third party administrator and you are never able to speak to the claims examiner. Updates consist of a generic postcard or a generic entry on their website. It added so much stress to an already difficult situation. Yes, we got most of our money refunded but the process is designed to wear you out so you give up. Even when we got the checks the summary of payment was almost impossible to decipher. It was only because of my determination and insistence that our claim was resolved to my satisfaction.
John V. would not
recommend this plan to a friend or relative.
3 people found this review helpful